ProProfs Blog

JUNE 30, 2020

She identifies shortcomings such as social, communication, and self-management behaviors that limit leaders in their career. To help leaders master soft skills, she reflects on how leaders can: Work towards managing their workload. Navigate when office politics is on the rise. Chief Customer Officer 2.0.

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Customer Service Chief Customer Officer Customer centricity Marketing 128

ChurnZero

DECEMBER 20, 2019

Customer results will sell, not features. The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. Making customers happy is no longer good enough. . . C S and Sales strengthen their bond. . Dig in and enjoy. . . .

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Chief Customer Officer Sales Customer centricity SaaS 80

Squelch

OCTOBER 25, 2019

We were grateful for the opportunity to ask questions about the challenges facing their customer support and success teams and show how the Squelch customer experience optimization solution might be able to help. What has fundamentally changed in the industry is how much we care that the customer achieves their business outcome.

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Chief Customer Officer Entertainment Government Upselling 40

ChurnZero

JULY 9, 2020

But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball. Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Celebrate (and Capitalize) on Success With Case Studies.

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SaaS Marketing Upselling Chief Customer Officer 64

SmartKarrot

APRIL 6, 2021

If you are a customer success leader who’s being forced to use a sales tool that wasn’t built for you in the first place, we get you. how to sell your customer success tool to them. With these powerful insights, you can center your strategy around customer needs. Seek and Understand Management Objectives.

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Chief Customer Officer Customer retention Upselling CRM 18

Taylor Reach Group

APRIL 25, 2018

Come to Lego to learn and see how they provide global customer support an a daily basis – and how they have ingrained a culture of customer support into their processes and training. We will also show you how knowing the demographics of your customers can be the building blocks to superior sales and service.

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Contact Center Call Center Customer Experience outsourcing 62

Kayako

DECEMBER 3, 2015

You’ve been hired as a customer service manager, tasked with delivering great customer service. Customer service is a cost-center, it doesn’t impact earnings, and investing money into it is like pouring money down the drain… isn’t it? Maybe you could send over some case studies – like these !

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Customer Service Chief Customer Officer Transportation Feedback 50

Comm100

SEPTEMBER 22, 2016

As a team leader or manager, you would do well to study the principles of a growth mindset, and apply them to the numerous challenges you face managing staff, customers, and internal operations. Customer Experience 3.0: Chief Customer Officer 2.0: by Ryan Levesque.

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SmartKarrot

DECEMBER 24, 2020

Partner with sales, renewals, and consulting leadership to drive customer business outcomes. Manage the Customer Success team to ensure individual CSMs are set up to succeed and that the overall team is driving towards success. Continuously manage and evolve the coverage model to improve the overall customer experience.

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Chief Customer Officer Customer retention Accountability Coaching 10

Amity

JUNE 28, 2017

This post will explain how to calculate a CMI, how to design a comprehensive framework to combine the insights from CHS and CMI, and how to develop playbooks to address customers’ needs based on them. The data can be supplied by the CSM, by the sales team, by the customer or by some combination of the above.

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Amity

NOVEMBER 25, 2014

And like the pioneers in marketing, there is a lot we can learn by revisiting how the pioneers in Customer Success, like Paul Teshima, realized why helping customers succeed was integral to SaaS success and in doing so, shaped this discipline. Amity: You were a pioneer in the Customer Success – how did you break ground?

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SaaS Chief Customer Officer Upselling Accountability 48

SmartKarrot

APRIL 20, 2020

This customer success book details five steps to build a trust-based relationship. It is especially useful for customer success managers who act as a part of their customers’ team, looking to build and maintain trust. Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine.

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Chief Customer Officer Customer centricity SaaS Engineering 10