VocalCom

JULY 10, 2017

Good communication in the call center is an essential part of customer service success. Here are five ways to improve communication in the call center. By streamlining the process, call centers may save costs with faster resolutions, and agents and managers will be more efficient and confident in their roles.

Call Center 54

Call Center Contact center software Morale Contact Center 54

CX Global Media

OCTOBER 15, 2018

Most often, contact center senior leaders promote their best agents to be supervisors without equipping them (more than 50% fail) with vital new leadership skills focused on the six core competencies they must develop. How to Build a Contact Center Dream Team. FREE Training – How Do Your Call Center Supervisors Measure Up?

Contact Center 269

Contact Center Morale Call Center Metrics 269

Quality Contact Solutions

MARCH 11, 2021

Conferences, Seminars, Sales Events, and Webinars are great ways to demonstrate your products and services through education. Our agents have the technology to make a tremendous number of calls throughout the day and the experience to find the right person, uncover the need and pitch the right product. Try an event awareness campaign.

Telemarketing 98

Telemarketing Sales Upselling outsourcing 98

CX Global Media

OCTOBER 22, 2018

For many, managing morale and employee engagement in a contact center is a complete mystery. Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. What Joe will cover in this free training seminar…. The 3 C’s of a successful Contact Center.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

CSM Magazine

AUGUST 22, 2019

These are all signs that we’re burned out or morale is very low. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things fresh at Myra Golden Seminars by regularly getting the team out for fun. Plan a Team Building Outing.

Customer Service 45

Customer Service Morale Call Center Consulting 45

NobelBiz

AUGUST 14, 2023

The call center sector, constantly under pressure to enhance customer satisfaction and operational efficiency, finds a revolutionary ally in voicemail detection. This tool, increasingly integral to modern call centers, not only optimizes outreach but also crafts a streamlined experience for both agents and clients.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

Taylor Reach Group

NOVEMBER 30, 2018

Not staying current on new technologies impacting Call and Contact Center operations. After all why would we want home agents, speech recognition, higher quality or better staff morale and management? it also reduces time to speak with industry peers, to attend conferences or seminars.

Contact Center 111

Contact Center Average Handle Time At home agents First call resolution 111

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. Customer Service Leaders: Myra Golden.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98