Call Center Employee engagement Morale Seminar 
Fonolo
AUGUST 17, 2021
Luckily, a successful call center is within reach. With some careful thought and these helpful tips, you can optimize your call center’s performance: 1. With the latest call center technologies, identifying and measuring Key Performance Indicators (KPIs) is a breeze. Use metrics and act on them.
CX Global Media
OCTOBER 22, 2018
For many, managing morale and employee engagement in a contact center is a complete mystery. Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. Attend and learn how to get and keep employees engaged and wanting to work for you.
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Outsource Consultants
DECEMBER 15, 2022
Contact center workers are increasingly pursuing opportunities for professional growth, positive working environments, and better perks. Meeting or exceeding these expectations is the key to avoiding high turnover among your call center agents. Professional development has been a key to employee satisfaction for decades.
JustCall
DECEMBER 1, 2022
Remote call center employees feel they can be more flexible, productive, and satisfied while working from home. Work from home call centers must deal very cautiously with employees who prefer to work from home. Work from home call centers must deal very cautiously with employees who prefer to work from home.
Netomi
JANUARY 5, 2022
Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.
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