SharpenCX

JUNE 21, 2023

If text is such a high-volume communication channel for modern consumers, why don’t more call centers have an SMS strategy? An omnichannel call center strategy can save you time and money, while delighting your customers with service at every turn. Don’t yet have an SMS call center strategy?

Call Center 67

Call Center Contact center software Contact Center Banking 67

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Ameyo

SEPTEMBER 14, 2020

Video contact center software is certainly the next big thing in the world of contact centers. Businesses are already opting for this miraculous customer service software to witness a bumping improvement in their customer service success rate.

Contact Center 96

Contact Center Contact center software Customer Service call center software 96

Noble Systems

APRIL 21, 2020

A call center is a centralized site that is equipped to manage a large volume of customer contacts – both incoming and outgoing – for an organization. The heart of the call center is its people, often called representatives, or agents, who are on the front-line of these communications.

call center software 80

call center software Call Center Technology Contact center software 80

Calltools

MAY 17, 2023

If you own or manage a healthcare call center, you need to use the right tools and strategies to help your call center achieve success in the healthcare industry. Consider the vital healthcare call center features and best practices listed below to help your call center run smoothly and efficiently.

Healthcare 52

Healthcare Call Center Abandon rate CRM 52

Hodusoft

OCTOBER 23, 2020

In the present scenario, there has been a drastic rise in the video conferencing trends through various platforms like Whatsapp, Skype, Facebook messenger, etc. Indeed, they have raised the standards of video conferencing for businesses. People find it difficult to explain issues related to hardware to the contact center agent.

Contact Center 52

Contact Center Contact center software First call resolution Upselling 52

ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. What English author John Philips said for technology tools in general could be said for contact center software in particular.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Hodusoft

AUGUST 6, 2020

Even business enterprises can maintain continuity with the use of the right contact center software that makes it effortless for employees to collaborate, work, and provide service. Only a full-fledged call center solution has features that bridge the distance divide. No halfway measures.

call center software 52

call center software Call Center Contact center software call center solutions 52

Hodusoft

MARCH 9, 2021

This calls for extreme coordination for enhanced operational efficiencies, particularly so in the light of changed circumstances following the pandemic. The call center software could be just the catalyst for automobile sector to enhance its value chain. Such calls are recorded for future analysis and follow up.

call center software 52

call center software Call Center Contact center software call center solutions 52

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Hodusoft

APRIL 14, 2022

Understanding Customer Service Experience Outcomes Through Data. The customer-first approach is gaining importance for businesses in every industry. Today, 73% of people have confessed that customer service experience is one of the top determinators for their purchasing decisions. .

Customer Service 59

Customer Service Contact center software contact center solutions Contact Center 59

NobelBiz

APRIL 23, 2024

This is why automation is especially transformative in contact centers. IVR systems not only handle initial debtor inquiries but also categorize calls based on urgency and complexity. By analyzing past interactions and payment histories, these systems can schedule calls at times when debtors are more likely to be responsive.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

VocalCom

FEBRUARY 19, 2018

Video has been a popular medium for ages, but never has it shown as much potential for business as it does today. Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. Address customer needs.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

Cisco - Contact Center

DECEMBER 10, 2019

Artificial Intelligence Transforming Call Centers. The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies. 83% use self-service options when available.

Interactive Voice Response 85

Interactive Voice Response Call Center Contact Center Self service 85

Hodusoft

FEBRUARY 9, 2022

The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. Video chat .

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

Hodusoft

JANUARY 17, 2021

Still, it helps to find out if your business has adopted the right approach to live up to customer expectations when they approach you for customer services. You can maintain records of interactions and improve customers’ experiences by the use of contact center software. Customer goes away.

Contact center software 90

Contact center software Contact Center Interactive Voice Response Self service 90

SharpenCX

APRIL 7, 2020

As your customer service team adopts this virtual call center model, let’s review essential remote work trends you need to ensure your call center team maintains customer experience and productivity. Stay on Top of the Challenges of a Virtual Call Center.

virtual call center 104

virtual call center Call Center Coaching Contact center software 104

VocalCom

MARCH 19, 2018

Sprout Social notes that 73% of social media users follow a brand because they are interested in its products or services. When planning your customer service strategy on social channels, consider these six current trends. The rise of video on social channels. Social media users are watching more videos than ever.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

NobelBiz

FEBRUARY 2, 2021

Technology is a Key Component to Successful Training for Call Center Agents 1. Telephony, which is a hot channel for customer experience, should not be left aside. The key is to offer a range of online learning options and content, from video lessons to online tests, downloadable documents, software technical modules, and more.

Call Center 52

Call Center First call resolution Abandon rate Contact Center 52

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. Another key benefit of WFM is its ability to match agent availability to customer demand accurately.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Hodusoft

MAY 31, 2020

A smartphone lets you phone or video call. Whatsapp lets you do more by including both voice and video over IP plus the facility to send and receive images and video. That makes it ideal for customer services starting with sending out campaign materials to follow ups to serving existing services.

Contact Center 52

Contact Center Contact center software Customer Experience APIs 52

JustCall

MARCH 7, 2023

Thanks to cloud contact center solutions, today, organizations can host their contact centers at a third-party data center. It eliminates the need for any on-premise hardware or infrastructure to run a contact center. This blog will discuss the six benefits of cloud-based contact centers.

Contact Center 52

Contact Center Cloud contact Contact center software contact center solutions 52

Hodusoft

AUGUST 27, 2020

So, why not call centers or contact centers? HoduCC – contact center software has launched a variety of features and functionality that help agents work efficiently and productively. We understand that customer service is the asset of a business, and it needs to run even in complex situations.

Contact center software 52

Contact center software call center software Contact Center Call Center 52

VocalCom

MARCH 5, 2018

For this reason, good communication with your customers is the first step toward humanizing each interaction and winning their long-term loyalty. Here are six tips for effective customer service communication on every channel. The agent should introduce himself immediately and ask for the customer’s name if it is unknown.

Customer Service 91

Customer Service Contact center software Wait times Contact Center 91

NobelBiz

MARCH 26, 2024

CXA stands for Customer Experience Automation, a strategic approach that integrates automation tools and software within call centers to enhance the customer journey. These components work together to create a cohesive, automated customer service ecosystem.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

SharpenCX

FEBRUARY 5, 2020

You can bet I take a mental note of that while frustration slowly festers with every call I have to make. And, you can bet again that I now choose doctors who let me schedule online – no phone call needed. Omnichannel call center routing strategies fix broken experiences. But many of your customers are like me.

Call Center 76

Call Center Customer Experience Interactive Voice Response Banking 76

Hodusoft

AUGUST 4, 2021

This was the case with call and contact centers the world over. During the peak of the Covid-19 pandemic customers in the US queued up for hours on the other end of the phone on busy call center lines. Companies were short-staffed as many employees called in sick or were unable to report to work. .

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98

Hodusoft

JULY 31, 2018

We saw plenty of changes in call center work culture, training and customer experience landscape in 2017. Stay with us and find out some of the top trends in enterprise call centers progressing in 2018. Get Started with a Quick Demo of Hodusoft Be Future-Ready for your Contact Centre Software.

Enterprise 40

Enterprise Call Center Customer Service Contact Center 40

VocalCom

MARCH 18, 2019

The body of the email should never contain too much content that might overwhelm the customer. Another solution is to provide relevant links to information on the brand website, such as video tutorials or specific answers in a database of frequently asked questions. Don’t waste time.

Customer Service 59

Customer Service Contact center software Self service Contact Center 59

Revation Systems

SEPTEMBER 1, 2017

Over the past 15 years, call centers have evolved from being perceived as simple channels that resolve customer concerns via phone to powerful sources of connectivity and service delivery for digitally transforming industries. However, not all contact centers are created (or run) alike.

Call Center 48

Call Center Contact Center Healthcare Banking 48

Talkdesk

MAY 12, 2020

Save valuable time, money and effort by investing in agile tools that prepare contact center agents to meet the increasing expectations of your customers. Say “Hi” to the team Kick off training with a video introduction from the call center managing director, department heads and agent supervisors.

Contact Center 119

Contact Center Schedule adherence At home agents Scripts 119

VocalCom

JUNE 18, 2018

One of the best ways to ensure 24/7 service is to provide rich information that they can access anytime. Video tutorials are also excellent self-service tools, engaging the customer in a fun way while educating them at the same time. Engage customers on social media channels. Allow employees to work remotely.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

UJET

JUNE 25, 2021

As the world begins to reopen post-COVID-19, customer experience is more important than it’s ever been, with 80% of companies saying their core business model needs to go and/or stay digital to remain economically viable. Your Customer Experience Should Be Visual and Contextual. For example, Wag! Unify the Data.

Customer Experience 82

Customer Experience CRM Wait times Contact Center 82

VocalCom

JUNE 24, 2019

According to Microsoft, 30% of consumers claim that not being able to reach a human is the most irritating part of a bad customer service experience. To give your service a human touch, consider these six tips. But what if your customers could feel better about using them? Help them understand how to use your products.

Customer Service 48

Customer Service Contact center software Contact Center Surveys 48

Calltools

OCTOBER 19, 2022

This year will likely be the same, so contact center managers must prepare for the holiday rush. Follow these nine holiday contact center tips! Train Contact Center Agents. Agents who joined your call center after the last holiday season might not know what to expect in the next couple of months.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

Hodusoft

MARCH 8, 2019

Ecommerce sites can do much better if they simply opt for better communication software that assures customer delight. Something as simple as contact center software can create better engagement opportunities. What does contact center software have? Speed of resolution is high.

Contact center software 40

Contact center software call center software Interactive Voice Response Contact Center 40