Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

Transparent BPO

JUNE 19, 2019

A report from call center technology firm CallMiner estimates the cost of customer churn runs into the billions ($136 billion to be exact). Along with the cost of recurring revenue each year, there’s the potential for loss of upsell opportunities. What Is the Cost of Customer Churn? Loss of expansion opportunity income.

outsourcing 95

outsourcing Call Center Contact Center Customer retention 95

Fonolo

APRIL 6, 2020

You may think that call centers are for big companies but the truth is, they have a lot of value for small and medium-sized businesses as well. To manage customers and staff communications, the key is to use cloud-based software or apps. This cloud-based phone system is pretty easy to use.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

Babelforce

NOVEMBER 30, 2022

There’s a lot of terminology to get your head around in call centers and customer experience. Working with contact centers around the world, we know that better than anyone!). It is a key KPI for tracking call center performance. A lower ASA is considered a sign of a healthy call center.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

Dialer 360

OCTOBER 12, 2018

The contact center as service (CCaaS), a cloud-based consumer experience solution. It allows companies to utilize a call center provider’s software. This is an ideal option for several call centers, offering scalability as operational needs change. Contact enter is essential to your business.

Call Center 20

Call Center Contact Center Cloud contact Abandon Call 20

OrecX

APRIL 3, 2018

Nearly 50% of businesses today have some form of call recording - some with full featured enterprise recording systems, others with one-off recording functionality as part of larger telephony systems, and those with call recording capability as part of their cloud contact center software.

Contact center software 66

Contact center software APIs Analytics Upselling 66

Fonolo

FEBRUARY 2, 2023

In the call center world, efficiency is the name of the game. Call center automation software is essential to accomplishing this goal. So what does an optimized and automated call center look like, and what are the benefits for your call center? What is Call Center Automation?

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

NobelBiz

MARCH 23, 2022

This is why, among other things, it is intended to guide the choices of call centers in terms of investments. Onboarding Process : Recruitment and training are part of your calls center activities. And they frequently forecast the functionalities that a call center will require.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

NobelBiz

JULY 19, 2022

Call whispering has the following business applications: Sales teams: The automated call whisper feature can prompt salespeople to upsell a product, propose a service, or ask inquiries tailored to the caller’s locale or reason for calling. This is an excellent method to achieve call center efficiency.

Contact Center 52

Contact Center Contact center software Coaching Telecommunications 52

NICE inContact

JULY 26, 2019

Find out how adding chatbots in your call center can provide better service and overall satisfaction. How does a contact center meet these demands? Personalized recommendations lead to upselling and cross-selling. Customers want proactive communications. Customer desire for personalization isn’t new.

Contact Center 55

Contact Center Chatbots Upselling Analytics 55

Babelforce

JANUARY 28, 2021

Here’s the stat to keep in mind: the odds of a lead entering your sales process is 21 times greater if you contact them within 5 minutes, versus 30 minutes. If you sell b2b (or high-value b2c) then that means a phone call. Any outbound call center should be able to place a call within 5 minutes of receiving a new lead.

Contact Center 52

Contact Center CRM Upselling Sales 52

Babelforce

MAY 27, 2021

Give agents easy access to data by integrating your CRM with your call center software. When customers call, the CRM opens the right profile. They can: Spot upsell opportunities. Your agents use this to better identify customer problems. This allows agents to fit their assistance to the customer’s needs.

Customer Service 88

Customer Service Contact Center CRM Interactive Voice Response 88

Dialer 360

MAY 3, 2019

Entirely, the transitioning call center to the virtual cloud. Eventually, this is for more to adopt the call center as a service solution. Contact Center As A Service). Call center as a service is providing the exact capabilities. What Is Cloud Contact Center As A Service?

Contact Center 23

Contact Center Call Center call center solutions Interactive Voice Response 23

VocalCom

JANUARY 22, 2018

Your company may make these recommendations within a brand app, use chatbots to generate recommendations within messaging apps , or train employees working at physical stores to sharpen their cross-selling and upselling skills. They keep what they buy. The same survey found that once customers make purchases, they tend to keep their items.

Personalization 90

Personalization Sales Contact center software Upselling 90

Babelforce

AUGUST 13, 2020

CRM strategy extracts incredible value from data you already have The contact center isn’t always where CRM strategy is born – even though they do manage most customer relationships! Strong areas of focus include upselling, reduced acquisition costs and customer loyalty. What is CRM?

CRM 52

CRM Contact Center Upselling Customer retention 52

Babelforce

AUGUST 7, 2023

Beim Upselling wählt die kombinierte Intelligenz der Lead-Priorisierung von Salesforce und die Outbound-Logik von babelforce die empfänglichsten Kunden zuerst an. Für die Kundenbindung entfällt das manuelle Suchen und Wählen, so dass Ihre Mitarbeiter sofort mit den am meisten abwanderungsgefährdeten Kunden in Kontakt treten können.

CRM 52

CRM Contact Center Sales Upselling 52

Babelforce

AUGUST 7, 2023

Beim Upselling wählt die kombinierte Intelligenz der Lead-Priorisierung von Salesforce und die Outbound-Logik von babelforce die empfänglichsten Kunden zuerst an. Für die Kundenbindung entfällt das manuelle Suchen und Wählen, so dass Ihre Mitarbeiter sofort mit den am meisten abwanderungsgefährdeten Kunden in Kontakt treten können.

CRM 52

CRM Contact Center Sales Upselling 52

VocalCom

APRIL 9, 2018

Understanding your customers’ behavior is critical to identifying opportunities for upselling and cross-selling. Then, use the technology to offer customers personalized recommendations based on their purchase history. AI essentially allows your brand to offer customers what they really want with great accuracy and precision.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

VocalCom

JULY 31, 2017

Such brands enjoy an average sales cycle that is 18 times faster, with 56% more revenue from upselling and cross-selling efforts. Increased sales. The same study reveals tremendous potential for increased sales. Marketing practices are also rewarded, as these brands experience a 54% greater return on marketing investment.

Journey mapping 48

Journey mapping Contact center software Interactive Voice Response Upselling 48

VocalCom

NOVEMBER 13, 2017

For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. Remember that customers on the go are likely to glance quickly at your emails, so make your content clear and concise. Use strategic timing.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. Remember that customers on the go are likely to glance quickly at your emails, so make your content clear and concise. Use strategic timing.

Marketing 48

Marketing Contact center software Upselling B2B 48

Contact Center Pipeline

NOVEMBER 30, 2022

This month, our blog readers were interested in a variety of topics affecting their centers. Leslie discusses the skill that is of the utmost importance for our remote workers–writing well. The pandemic has brought a surge in independent workers, and Kim helps our readers learn how best to navigate these contract arrangements.

Upselling 29

Upselling Self service Cloud contact Multichannel 29