NICE inContact

JUNE 27, 2018

My title and batting order reference are taken from the theme of the series, how to turn-around a slump in customer experience ratings. The topic of the third webinar was Orchestrating Immersive CX in Your Contact Center. The post Hitting a Customer Experience (CX) Grand Slam appeared first on NICE inContact Blog.

Customer Experience 48

Customer Experience Government Healthcare Contact Center 48

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

NobelBiz

MAY 2, 2022

If you’re running a call center, you know that good call routing is the difference between keeping your customers happy and having them hang up on you. The first thing to know about call routing is that it is the process of taking inbound calls and directing them to the people or teams who can best handle them.

Contact Center 52

Contact Center Interactive Voice Response Wait times Telecommunications 52

NICE inContact

AUGUST 8, 2019

Our ability to interact and engage with our government is clearly fundamental to the functioning of our cities, states and nation. Contact centers must adhere to strict compliance standards, like FedRAMP that have largely precluded the government from easily taking advantage of newer tech that redefines our experience with contact centers.

Government 54

Government Contact Center Cloud contact Accountability 54

NICE inContact

AUGUST 8, 2019

Our ability to interact and engage with our government is clearly fundamental to the functioning of our cities, states and nation. Contact centers must adhere to strict compliance standards, like FedRAMP that have largely precluded the government from easily taking advantage of newer tech that redefines our experience with contact centers.

Government 54

Government Contact Center Cloud contact Accountability 54

Cisco - Contact Center

NOVEMBER 26, 2019

Formula one driving has a few things in common with a call center. There are important elements to racing that apply to running a contact center. Traffic codes were established to govern the orderly operation in the public arena regulating who, what and how ownership, safety and violations would be administered.

Contact Center 107

Contact Center contact center solutions Transportation Government 107

NICE inContact

JANUARY 31, 2019

To understand todays technologies and what they mean to your business is key to help make the right investments in your customer experience – here are some of the most researched contact center terms: . Cloud Contact Center – Cloud computing… applied to the contact center.

Contact Center 74

Contact Center Government Average Handle Time Benchmark 74

NICE inContact

OCTOBER 17, 2019

Across agencies in federal, state and local governments, the experience imperative is every bit as crucial (I would argue, in many cases even more so) to fulfilling agency missions. Like their private sector peers, the front line for engagement with government agencies lies in the contact center.

Government 48

Government Contact Center Cloud contact Interactive Voice Response 48

NobelBiz

AUGUST 7, 2023

Finding the Right Fit The single-tenant contact center model is well-suited for businesses that require a high degree of customization and have specific security, reporting, and compliance needs.

Contact Center 98

Contact Center Government Healthcare Analytics 98

VocalCom

MARCH 23, 2020

As we want our customers to perform at their best during this difficult time, we are actively helping them transition to a remote contact center model that continues to provide seamless customer experiences using both cloud and on-premise solutions.

Contact Center 62

Contact Center Government CRM contact center solutions 62

VocalCom

JULY 2, 2018

A Pew Research Center study found that 64% of Americans had personally experienced a data breach, and nearly half of all Americans do not trust the federal government or social media sites to protect their data. Conversations should be moved to a private channel whenever a customer needs to discuss a specific case or make a purchase.

Management 48

Management Contact center software Government Contact Center 48

USAN

MAY 10, 2017

That third bucket—let’s call it the blended bucket—could soon be the biggest bucket as more and more companies adopt an omnichannel approach to customer service, and interactions commonly move from self to assisted service, and even back again. Live agent contact is going to diminish, but it’s never going away. Complexity.

Contact Center 40

Contact Center Self service Government contact center solutions 40