NobelBiz
FEBRUARY 27, 2024
Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.
Hodusoft
FEBRUARY 29, 2024
7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. That’s one of their most potent tools to deliver exceptional customer service. MSP call centers often handle a large volume of calls.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SharpenCX
FEBRUARY 17, 2021
Calls get the job done. Customer calls are the lifeblood of your call center. . You need omnichannel service to support modern customers. But the reality is, your customers are still calling you. A whopping 93% of customers still call you at some point in their journey.
aircall
APRIL 21, 2021
Call center analytics will help you predict call volume to some degree. No matter how well you staff your call center, there are bound to be times that customers have to wait on hold a bit. An automatic call distribution system routes calls so they can be answered at the earliest possible time. .
Talkdesk
MARCH 12, 2021
Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. Offering a 100% uptime service level agreement (SLA) to its customers, Talkdesk has garnered the trust of over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA.
Spearline
APRIL 3, 2023
Most Common Issues Having worked with many of our customers, I’ve noticed a few common issues that tend to pop up in call centers and impact the CX. Technical issues – These can include problems with the telephony system, call routing, and other technology that supports your contact center.
JustCall
MARCH 7, 2023
Introduction Contact centers are one of the most underrated departments of a business. It is important to equip your call centers with the right toolset and insight for them to function well. Nearly half of customer service agents already find it hard to manage tough conversations.
Expert insights. Personalized for you.
104 
Let's personalize your content