5 Ways to Find On-Demand Agents
Working Solutions
DECEMBER 2, 2022
Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.
Working Solutions
DECEMBER 2, 2022
Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.
3CLogic
AUGUST 3, 2021
Inadequate or poorly distributed staffing is among the most common reasons why a call center has long hold times. To combat this issue, contact center managers should analyze their historic call volumes through robust reporting engines to determine peak call times or seasons and staff accordingly.
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Outsource Consultants
NOVEMBER 7, 2018
When a customer is looking for a product, they’ll likely start by searching on Google, Bing, or another search engine. If you’re considering contact center outsourcing, simply call 888-766-4482 or email info@outsource-consultants.com today and we’ll help you find the call center solution that best fits your exact requirements.
pindrop
APRIL 30, 2018
For enterprises that hold customer data or assets – protecting the call center is key. Fraudsters utilize social engineering to influence call center agents and trick them into granting access to information or accounts.
TeleDirect
MAY 20, 2019
Your customer contact center requires next-gen technology, reliable infrastructure, professionally trained agents, and the flexibility to adapt with – and stay ahead of – an ever-evolving business environment. That’s why many companies choose TeleDirect for their business process outsourcing (BPO) call center solution.
Fonolo
MARCH 20, 2018
Vonage/Nexmo Open Sourced their Call Routing Engine. redefining the contact center industry by providing businesses with building blocks to implement intelligent routing technology…”. The CPaaS battle has moved up the value chain, from “Use our voice/sms API’s” to “Use our call center building blocks”.
Outsource Consultants
NOVEMBER 29, 2017
In addition to considering costs associated with vendors and consultants, call center executives need to pay careful attention to the cost of internal administration and business process re-engineering by key employees. Customized Interactive Voice Response (IVR) Solutions. Call Tracking.
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