Outsource Consultants

NOVEMBER 29, 2017

Seby discusses the following times when using cloud software can help contact centers with data recovery: 1) Call abandonment due to poor call routing or bad agent allocation during spikes in call volume. . Seby’s article goes into detail on how exactly cloud call center software can help during these crises.

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call center software Call Center Interactive Voice Response outsourcing 52

3CLogic

AUGUST 3, 2021

Inadequate or poorly distributed staffing is among the most common reasons why a call center has long hold times. To combat this issue, contact center managers should analyze their historic call volumes through robust reporting engines to determine peak call times or seasons and staff accordingly.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

ViiBE Blog

APRIL 26, 2021

If you think of your IT service like the mechanic, the software engineers are the car factory. ViiBE’s virtual call center solution can be used as a standalone or be integrated into your existing call center software, and it is adaptable to your company’s use case.

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virtual call center call center software Contact Center Call Center 52

NobelBiz

JANUARY 16, 2024

Customer referrals are a vital growth engine, transforming satisfied clients into powerful advocates. Recruit and Train Call Center Agents: Building a Competent Team Skillful Recruitment : Look for candidates with excellent communication skills, a problem-solving mindset, and a customer-centric attitude.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

NobelBiz

FEBRUARY 17, 2023

Subvert the call routing protocol The average waiting time is used by many call center solutions as a factor in the routing system. Agents frequently use this tactic to avoid calls. In all cases, it is important that the advice you give about your call avoidance strategy is objective, simple, clear and thorough.

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Call Center Wait times Self service call center software 52

Cisco - Contact Center

APRIL 27, 2020

Together with Marco, in the below video, we offer an example of the SALES and TECHNICAL journey to skyrocket business efficiency in a Cisco Contact Center Enterprise solution with Google Artificial Intelligence DialogFlow platform.

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Contact Center contact center solutions Interactive Voice Response Call Center 111

Callminer

AUGUST 1, 2017

Before founding Chargeback Gurus , Srii was the co-owner and CEO of InSO International Call Center for 13 years. InsO International changed the call center and customer service arena by pioneering the world’s first hybrid call center solution. She writes for the blog of Dialer360.

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