call center solutions Customer retention Customer Service Self service 
Global Response
FEBRUARY 26, 2024
In today’s world, customers expect not only excellent products but also excellent service. Quality customer service matters; just look at the numbers: 83% of customers are more loyal to businesses that respond to and resolve their complaints. So just what is high-quality customer service?
TechSee
JUNE 11, 2019
For years, companies have battled to strike the right balance between customer service KPIs. For example, heavy emphasis on low AHT would often negatively impact customer satisfaction. It enhances all customer service KPIs, including those measuring contact center productivity and CX quality.
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Voiptime
OCTOBER 5, 2022
Contrastively, it is almost clear that you haven’t asked yourself: “how routing is functioning in the customer service units?”, and what are the names and essences of the techniques that serve you during your customer support journey? However, they have been invented to complete one another, not to compete with each other.
TechSee
JUNE 25, 2019
It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.
NobelBiz
FEBRUARY 13, 2024
The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.
Babelforce
JANUARY 5, 2022
An excessive number of calls on hold results in: Bad customer experience Decreased customer retention Agents wearing down at a high rate. Why is the active waiting calls metric important? Active and waiting calls metric is a Key Performance Indicator (KPI) that measures the effectiveness of customer service teams.
Hodusoft
SEPTEMBER 7, 2022
Accessibility is one of the essential aspects of delivering an impeccable customer service experience. The inbound contact center serves as the point of access for customers for queries, complaints, issues, and feedback. Why is inbound calling important for a business? Implement self-service options.
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