Real Blue Sky

MARCH 6, 2023

Rather than focus efforts and resources on contact center staffing & scheduling, telephony, and AI, and retaining your customers, your business should be freed up to focus on other areas of the business, like product development, sales, and other core activities to grow your business, stay competitive, and even disrupt your industry.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

Rather than focus efforts and resources on contact center staffing & scheduling, telephony, and AI, and retaining your customers, your business should be freed up to focus on other areas of the business, like product development, sales, and other core activities to grow your business, stay competitive, and even disrupt your industry.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

OctopusTech

SEPTEMBER 13, 2023

You can either choose to outsource some particular tasks or entire call center operations from the external company. It enables companies to focus on their goods and services, sales, marketing, and other important areas. It includes all types of hardware and software that the agency needs to serve both customers and businesses.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Global Response

APRIL 27, 2023

Don’t see yourself in the above examples, but still considering nearshoring? Nearshoring is much more affordable than hiring in-house, or even outsourcing domestically. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time.

outsourcing 62

outsourcing Service level Call Center Technical Support 62

Global Response

JANUARY 9, 2023

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing? In this case, outsourcing is the best (and fastest) solution.

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

Global Response

JANUARY 9, 2023

Not only does this make the sales and purchase process difficult, but it makes customer service more complicated—and more essential. We’ll discuss practical tips and examples of each in this article. B2B—or Business-to-Business—customer service refers to selling and customer service that happens between two businesses.

B2B 62

B2B B2C Customer Service Self service 62

Call Experts

MAY 20, 2022

However, if you’re an SMB, you may prefer to focus on answering calls during your business hours. The opportunity cost of a missed lead can be a significant factor in your sales process. Agents can also capture payment information, process orders, and cross-selling and upselling.

Contact Center 98

Contact Center Answering services Call Center outsourcing 98

Global Response

MAY 1, 2023

Some services that may be offered by inbound call centers are: customer service and support full-service help desk multilingual support technical support order taking appointment setting customer chat and multichannel support omnichannel support Almost every company who sells a service or a product will need some support for inbound calls.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Global Response

DECEMBER 21, 2023

Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. Is outsourcing really more affordable than managing things in-house?

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outsourcing Customer Service Metrics Best practices 62

Call Center Pros

NOVEMBER 12, 2018

Here are four examples you should consider during that process: Determine how individualization fits and promotes your digital and corporate strategies. For example, individualized experiences could be part of a broader strategy to retain high-value customers.

Customer Experience 69

Customer Experience Scripts Morale Personalization 69

Call Center Pros

NOVEMBER 26, 2018

For example, you can ask them what you could be doing better, and start acting on their answers. It is very important to discover what they like (and hate) about your business. Ask for time to research and come back with the most accurate answer or information that you can obtain. Start listening.

Advertising 40

Advertising Best practices Feedback Customer retention 40