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Outsourcing Tech Support: Meeting the Challenges of Remote Work

Global Response

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. But it’s easy to scale outsourced technical support services.

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3 Standout Asia-Pacific Countries For Contact Center Outsourcing

Outsource Consultants

It’s potentially the world’s largest outsourcing market in the world, generating billions in revenue. The Philippines has a talented, college-educated workforce and access to cutting-edge technology that can be of value for businesses in most industries. Look no further than Japan.

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Nearshore Spotlight: Colombia

Outsource Consultants

Highly-educated populations. Located near dozens of universities, colleges & technical schools. Highly-educated labor pool; low labor cost. Technical support. Omnichannel – chat and email support. Business process outsourcing. Technical helpdesk. Sales with upselling.

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Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

Jamaica is known by many as a great place to travel due to its tropical climate and beautiful beaches, but it’s also a great place to outsource your call center services. Jamaica’s government is fully supportive of the business process outsourcing (BPO) industry. Billing and payment processing. We can help!

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How to Increase Sales During the Holidays

Call Center Pros

Be educated and offer your services for future sales. Put facilities: always shows to your client your disposition to solve any problem in which the client may be affected. Say goodbye with elegance: The end of the conversation is always one of the most important points. Wish them happy holidays!

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Japanese Telecommunications Giants KDDI Evolva & Terilogy Partner with TechSee to Launch “Video Support Service”

TechSee

The “Video Support Service” provided by Terilogy and KDDI Evolva has already been introduced to technical support centers (call centers) of Japanese companies, and has a proven track record in operation design and management. KDDI Evolva is developing a BPO business centered on contact centers.