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Japanese Telecommunications Giants KDDI Evolva & Terilogy Partner with TechSee to Launch “Video Support Service”

TechSee

The “Video Support Service” provided by Terilogy and KDDI Evolva has already been introduced to technical support centers (call centers) of Japanese companies, and has a proven track record in operation design and management. KDDI Evolva is developing a BPO business centered on contact centers.

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Outsourcing Tech Support: Meeting the Challenges of Remote Work

Global Response

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. But it’s easy to scale outsourced technical support services. Ready to perfect your CX?

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3 Standout Asia-Pacific Countries For Contact Center Outsourcing

Outsource Consultants

It’s potentially the world’s largest outsourcing market in the world, generating billions in revenue. The Philippines has a talented, college-educated workforce and access to cutting-edge technology that can be of value for businesses in most industries. Look no further than Japan.

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How to Increase Sales During the Holidays

Call Center Pros

Let’s face it, sales calls are rarely fun. While it may seem fruitless to make sales calls and prospect for leads during the holidays, these activities can be quite fruitful this time of year. Achieving success with a sales call depends on several factors at your fingertips. Be educated and offer your services for future sales.

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Nearshore Spotlight: Colombia

Outsource Consultants

Highly-educated populations. Located near dozens of universities, colleges & technical schools. Highly-educated labor pool; low labor cost. Technical support. Omnichannel – chat and email support. Sales with upselling. Business process outsourcing. Technical helpdesk.

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Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

They are focused on boosting company revenue with an emphasis on increased sales conversion rates while also delivering high CSAT scores and providing elite customer experiences. Bahaman vendors have helped Fortune 500 companies generate millions of dollars in revenue through sales and up-sells to provide a solid ROI. Order processing.