Help Scout

SEPTEMBER 2, 2021

Advising new users on appropriate implementation of technical products. Developing new strategies and building internal processes that help make your support team's work easier. Creating documentation and materials to help educate both your customers and fellow team members on technical aspects of the product.

Technical Support 102

Technical Support Engineering APIs Education 102

TeamSupport

JULY 22, 2020

Educate as many employees as you can for each customer to ensure the stickiness of your product throughout the organization. Maintaining solid B2B customer relationships will positively impact all four elements of customer support excellence. Knowledge Base, self-help resources, educational product webinars).

Customer Support 52

Customer Support B2B Technical Support Education 52

ShepHyken

JUNE 24, 2016

I often call this empowerment where we take that little bit of extra time to educate the customer while we serve them. If you work in technical support, perhaps customers need help connecting the product to the Internet. Another way to phrase this is: Answering the questions the customer didn’t even know to ask.

Technical Support 211

Technical Support outsourcing Education Customer Service 211

NobelBiz

APRIL 2, 2024

Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients. We were able to train people easily, and deploy it to their computers in their home offices to keep productivity going!” All enabled by NobelBiz leading contact center technology.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Hodusoft

APRIL 17, 2024

Telecom Telecom companies use auto attendants to route calls to different support tiers or departments such as technical support, sales, or billing. Auto attendants can also provide callers with important information such as office hours, directions to the facility, and emergency contact details.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

Outsource Consultants

SEPTEMBER 5, 2018

The Philippines has a talented, college-educated workforce and access to cutting-edge technology that can be of value for businesses in most industries. Specialty services we’d recommend include inbound services like tech support, customer, service, and sales, or outbound services like lead generation, sales/up-sells, and appointment setting.

outsourcing 93

outsourcing Contact Center Business Process Outsourcing Telemarketing 93

CSM Magazine

DECEMBER 18, 2021

The last item to consider is the educational requirements. Making the effort to learn more about the sector and formalize your education can make a world of difference in your job search and lets employers know that you are serious about adding value and doing a good job.

Customer Service 52

Customer Service Education Technical Support Call Center 52

CSM Magazine

FEBRUARY 16, 2023

Training Coordinator Training coordinators typically oversee training programs that can include anything from employee onboarding sessions and ongoing education initiatives (safety certification classes or quality control seminars etc.)

Technical Support 52

Technical Support Engineering industry standards Accountability 52

Outsource Consultants

SEPTEMBER 19, 2018

Costa Rica is one of the most politically stable nations and quality living standards with one of the best educational systems in Latin America. These components of Costa Rican life contribute to highly educated, highly skilled agents. Technical support and helpdesk. Sales and telemarketing. Back office and BPO.

outsourcing 52

outsourcing Contact Center Telemarketing Technical Support 52

Anexa BPO

JULY 7, 2022

Much the same as the in-person model, a virtual event needs to be uniquely designed, with strong elements of excitement, education, and entertainment, depending on its focus. These talented professionals bring experience and expertise to a wide range of business areas like marketing, sales, promotion, technical support, and customer service.

outsourcing 52

outsourcing Entertainment Technical Support Education 52

Up Your Service

OCTOBER 19, 2015

Standards are also commonly applied to technical support roles and shared services. For example, establishing expected follow-up time and communications format when an IT department responds to a technical support call. Service Excellence: Focus your service education on creating a mindset for service excellence.

Technical Support 106

Technical Support Education Scripts Benchmark 106

Avaya

OCTOBER 20, 2016

ATF has historically been a technical conference, and our IAUG attendees will have a choice of breakout sessions that will add a new dimension to the education they’ll already be receiving. Avaya and IAUG are aligning, and it’s going to provide valuable education and opportunities for customers, IAUG members, partners, and Avaya.

Technical Support 81

Technical Support Education Engineering Technology 81

Blueship Call Center

SEPTEMBER 8, 2022

The majority of organizations are ready to outsource their customer care functions, such as help desk support, technical support, and complaint gathering, for this reason primarily. Today, email and chat help are integrated into most non-voice support operations.

outsourcing 40

outsourcing Technical Support Call Center Customer Care 40

BlueOcean

JANUARY 21, 2020

We’re thrilled with this international recognition for excellence in high-touch technical support,” comments Andrew O’Brien, President and COO of Blue Ocean. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994.

Customer Service 62

Customer Service Technical Support Customer Care Education 62

NobelBiz

JANUARY 16, 2024

Technical support campaigns require expertise in troubleshooting and resolving various issues. Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients. All enabled by NobelBiz leading contact center technology.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Amity

FEBRUARY 27, 2019

Self-service has a long and high ROI track record in the technical support world, allowing customers to find answers and resolve issues themselves, and to deflect low-value contracts from expensive, assisted support channels. Self-success takes self-service to the next level.

Technical Support 64

Technical Support Self service Best practices Construction 64

CX Accelerator

JANUARY 16, 2020

New hires should be educated immediately on who the customer is, and the essential role they play inside of the customer’s journey. Having spent the first decade of this career managing a complex technical support environment, Nate transitioned to Customer Experience 2015 and is loving every minute of it. Stage Two, The Fence.

Customer centricity 182

Customer centricity Construction Technical Support Coaching 182

CX Accelerator

JANUARY 16, 2020

New hires should be educated immediately on who the customer is, and the essential role they play inside of the customer’s journey. Having spent the first decade of this career managing a complex technical support environment, Nate transitioned to Customer Experience 2015 and is loving every minute of it. Stage Two, The Fence.

Customer centricity 182

Customer centricity Construction Technical Support Coaching 182

Quality Contact Solutions

JULY 19, 2018

QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support. Project scope: QCS conducts business to business sales for this client. Employees are segmented based on their skillset and strengths.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Outsource Consultants

APRIL 29, 2019

Highly-educated populations. Located near dozens of universities, colleges & technical schools. Highly-educated labor pool; low labor cost. Technical support. Omnichannel – chat and email support. Technical helpdesk. Large & efficient transportation system. Social network monitoring.

outsourcing 59

outsourcing Business Process Outsourcing Transportation Call Center 59

Call Center Weekly

MAY 7, 2018

Keep in mind that this advice is not intended to replace technical support. Diana's objective is to simultaneously promote and educate the world of Speech Analytics with a human touch; one which further emphasizes the importance of First Call Resolution and overall customer experience. Follow Diana on LinkedIn.

Analytics 120

Analytics First call resolution Technical Support Education 120

Outsource Consultants

OCTOBER 2, 2018

This growth has been driven largely by demand for bilingual call center services (Spanish and English), reduction in telecom rates, the emergence of the Internet, and the highly skilled, college-educated labor force. Live chat support. Technical support and helpdesk. Communications. Consumer goods. Credit card services.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Fonolo

SEPTEMBER 11, 2018

Then consider that there are forces pushing the other way as well, namely: More transactions moving online (ecommerce is still only 10% of total retail); and new categories ramping up (tele-health, education, and government services). So, this is a “balance of forces” question. Shai Berger , Co-Founder and CEO, Fonolo.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Nicereply

MARCH 16, 2022

For example, higher education was a late adoption vertical, but with the pandemic, they needed to offer remote-friendly services. I made sure to seek feedback from our frontline Support Team about the lead qualification process and ensure that it was built in a way that considered their existing workflow.

Sales 111

Sales Customer Experience Upselling Self service 111

Global Response

DECEMBER 5, 2022

On the other hand, inbound services are meant to cut down on call volume by directly answering customer calls about products, orders, service quality, and additional technical support. Help desks, customer service, order taking, and answering services are some of the most common inbound call center functions.

Call Center 62

Call Center Multichannel outsourcing Contact Center 62

Kayako

JULY 11, 2019

Customer service work in help desks , contact centers, technical support teams, and ecommerce centers is challenging and stressful. Educate them on the business goals and how their work helps meet them. Leaders, do you know how to lead high morale for great customer service delivery? Create belonging.

Morale 73

Morale Customer Service Technical Support Metrics 73

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Educate users on the latest SaaS platform features. Apply here: [link].

Education 19

Education Revenue potential Technical Support Accountability 19

Vcaretec

AUGUST 8, 2023

1) Integration of tools; 2) Selection of candidates 3) Education. Unquestionably, a successful support outsourcing business should have a strong HR department. But if you're scaling and want to add more features, this individual will be really helpful. Candidate Selection. What types of customer care services can be outsourced?

Customer Care 98

Customer Care outsourcing Call Center Complaint resolution 98

Nicereply

FEBRUARY 22, 2023

I started browsing technical support roles on Craigslist and Indeed and eventually found a part-time ecommerce support role. The hours were 3 pm to midnight, and it included handling phone support, live chats, and email.

Customer Support 52

Customer Support Technical Support SaaS Coaching 52

JivoChat

MAY 11, 2022

To help you understand the CRM and get your team on board, you are going to count on a team of RD specialists, technical support, step-by-step guides, video tutorials, and other educational content. . Customer support. Define criteria to prioritize contacts who are prompt to make a purchase. Create personalized journeys.

CRM 75

CRM Sales Technical Support Analytics 75

Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. The content that your education team produces can positively impact many stages of the customer journey. These are just a few benefits of an education team. Customer Experience.

Education 61

Education Engineering B2C Technical Support 61

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

Amity

MAY 18, 2016

Self-service has a long and high ROI track record in the technical support world, allowing customers to find answers and resolve issues themselves, and to deflect low-value contracts from expensive, assisted support channels. Self-success takes self-service to the next level.

Technical Support 54

Technical Support Self service Best practices Construction 54

CSM Magazine

NOVEMBER 7, 2017

I finally surrendered and gave HP Technical Support an evening call. She informed me that since my HP printer was out of warranty there would normally be a charge for her technical services. It includes investing in product/service employee education. I was only able to find a universal printer driver for my new laptop.

Technical Support 49

Technical Support Advertising Education Call Center 49

Fonolo

SEPTEMBER 11, 2018

Then consider that there are forces pushing the other way as well, namely: More transactions moving online (ecommerce is still only 10% of total retail); and new categories ramping up (tele-health, education, and government services). So, this is a “balance of forces” question. Shai Berger , Co-Founder and CEO, Fonolo.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

Outsource Consultants

SEPTEMBER 12, 2018

Due to the country’s history with Britain, Jamaican call center agents are well educated and speak English as their first language. Technical support and helpdesk. They have implemented high-quality internet technology across the country to assist with BPO efforts. Sales and telemarketing. Appointment Setting and Reservations.

outsourcing 52

outsourcing Contact Center Telemarketing Outbound sales 52

SmartKarrot

SEPTEMBER 23, 2022

As a Customer Success Director, you will develop your team through motivation, counseling, and product knowledge education. Improve the processes to coordinate with technical support and services team to drive overall customer health. Develop and implement repeatable processes for customer management.

Technical Support 15

Technical Support Education Customer retention Accountability 15