Anexa BPO

NOVEMBER 6, 2022

For those who aren’t familiar, EXPO RC is an annual trade show that focuses on customer relations and customer service. It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Serenova

APRIL 7, 2020

A Fully Supported WFH Solution Live in Just Two Hours. An internal IT support group was designated by the customer to provide expedited support to its agents and help them get back to work fast. By guaranteeing new WFH agents could reach a human who would support them, the agents could continue to service customers.

contact center solutions 98

contact center solutions Cloud contact Contact Center Business Process Outsourcing 98

Talkdesk

NOVEMBER 25, 2020

Integrate with your ecommerce technology stack Seamlessly connecting your contact center to ecommerce platforms, such as Shopify and BigCommerce , allows valuable information from customer interactions to quickly reach your customer service agents.

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101

Spearline

JUNE 2, 2022

Tech is more important than ever The first trend to note is that technology, in general, is looking more important than ever to contact centers. In a Gartner poll of customer service and support leaders, respondents said they expected their tech spend to grow substantially in 2022 – up 7.6%. reduction in spending.

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

VocalCom

MARCH 25, 2020

The current global threat of COVID-19 is having an unprecedented effect on the way many businesses are operating. Business process outsourcers (BPOs) in particular are facing the enormous challenge of protecting employee health while maintaining normal business practices.

Business Process Outsourcing 48

Business Process Outsourcing contact center solutions Contact Center outsourcing 48

Serenova

JANUARY 7, 2020

More than a decade ago, Serenova realized technology didn’t exist that could deliver immediate, consistent and exceptional service for brands. So, we created a true cloud contact center solution that could. Today, that solution unifies everything from customer engagement to quality management to analytics.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64

JustCall

MARCH 9, 2023

Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

TeleDirect

MARCH 12, 2018

You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. One underrated aspect – yet nonetheless critical – of high achievement in the real estate industry has to do with business process outsourcing (BPO).

Real estate 94

Real estate outsourcing Call Center Business Process Outsourcing 94

TeleDirect

JULY 1, 2021

But first, it helps to determine the key differences between the two main types of call center platforms: the inbound and outbound call centers, respectively. Important Differences: Inbound vs Outbound Call Center Services. You need contact center solutions, but aren’t sure which one suits your needs.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

NobelBiz

MARCH 12, 2024

Unified CXM, on the other hand, takes a comprehensive view of the customer journey, aiming to deliver cohesive and personalized interactions at scale. Enables instant, personalized interactions based on the entire customer journey. Implementing Unified CXM 1.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

Global Response

JUNE 13, 2023

Define Your Objectives and Expectations Before the partnership even begins, start by defining your objectives and expectations of the outsourcing provider and the partnership as a whole. What do you hope to achieve by outsourcing? What are your goals for customer service and your call center more broadly?

outsourcing 62

outsourcing Call Center Metrics Service level 62

Fonolo

FEBRUARY 13, 2019

By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. ” Our favorite chart: Report #3: Choose the Right Customer Service Solution for Your Business.

Contact Center 57

Contact Center Call Center APIs Technology 57