Business Process Outsourcing Cloud contact contact center solutions Customer Service 
Spearline
JUNE 2, 2022
Tech is more important than ever The first trend to note is that technology, in general, is looking more important than ever to contact centers. In a Gartner poll of customer service and support leaders, respondents said they expected their tech spend to grow substantially in 2022 – up 7.6%. reduction in spending.
Serenova
APRIL 7, 2020
A Fully Supported WFH Solution Live in Just Two Hours. An internal IT support group was designated by the customer to provide expedited support to its agents and help them get back to work fast. By guaranteeing new WFH agents could reach a human who would support them, the agents could continue to service customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Serenova
JANUARY 7, 2020
More than a decade ago, Serenova realized technology didn’t exist that could deliver immediate, consistent and exceptional service for brands. So, we created a true cloud contact center solution that could. Today, that solution unifies everything from customer engagement to quality management to analytics.
NobelBiz
MARCH 12, 2024
Unified CXM, on the other hand, takes a comprehensive view of the customer journey, aiming to deliver cohesive and personalized interactions at scale. Enables instant, personalized interactions based on the entire customer journey. Implementing Unified CXM 1.
Fonolo
FEBRUARY 13, 2019
By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. ” Our favorite chart: Report #3: Choose the Right Customer Service Solution for Your Business.
Expert insights. Personalized for you.
98 
Let's personalize your content