Remove Answering services Remove Business Process Outsourcing Remove contact center solutions Remove Customer Service
article thumbnail

5 Trends in Government Contact Centers to Look Out For

TeleDirect

Contact Center Solutions for Government Agencies. As a government agency or organization, your business helps society run. If you’re ready to streamline your government contact center, give us a call at (800) 776-1081. This translates to the way citizens approach government services.

article thumbnail

Inbound vs Outbound Call Centers: Which is Right for Your Business?

TeleDirect

But first, it helps to determine the key differences between the two main types of call center platforms: the inbound and outbound call centers, respectively. Important Differences: Inbound vs Outbound Call Center Services. You need contact center solutions, but aren’t sure which one suits your needs.