Analytics Business Process Outsourcing contact center solutions Customer Service 
Expivia
FEBRUARY 15, 2024
The Evolutionary Shift in Contact Center BPO Strategy The landscape of Business Process Outsourcing, especially within contact centers, is witnessing a monumental shift. Mastering AI for Enhanced Customer Interactions AI’s impact on contact center BPOs extends beyond operational efficiency.
TechSee
FEBRUARY 27, 2018
Growing trend of customer service on demand. Today’s consumers also have high expectations for customer service. Providing customers with fast, helpful service and easily accessible information is no longer a nice-to-have, it’s a need-to-have in order to keep customers satisfied and avoid churn.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Spearline
JUNE 2, 2022
Tech is more important than ever The first trend to note is that technology, in general, is looking more important than ever to contact centers. In a Gartner poll of customer service and support leaders, respondents said they expected their tech spend to grow substantially in 2022 – up 7.6%. reduction in spending.
Serenova
APRIL 7, 2020
A Fully Supported WFH Solution Live in Just Two Hours. An internal IT support group was designated by the customer to provide expedited support to its agents and help them get back to work fast. By guaranteeing new WFH agents could reach a human who would support them, the agents could continue to service customers.
NobelBiz
MARCH 12, 2024
Unified CXM, on the other hand, takes a comprehensive view of the customer journey, aiming to deliver cohesive and personalized interactions at scale. Enables instant, personalized interactions based on the entire customer journey. Enables quick service on the platform of their choice. billion in 2023 to $52.54
Serenova
JANUARY 7, 2020
More than a decade ago, Serenova realized technology didn’t exist that could deliver immediate, consistent and exceptional service for brands. So, we created a true cloud contact center solution that could. Today, that solution unifies everything from customer engagement to quality management to analytics.
TeleDirect
MARCH 12, 2018
You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. One underrated aspect – yet nonetheless critical – of high achievement in the real estate industry has to do with business process outsourcing (BPO). Outbound communication.
Expert insights. Personalized for you.
52 
Let's personalize your content