CSM Magazine

DECEMBER 28, 2021

They show up to work, do their job, follow processes and when asked to fill out an employee satisfaction survey, they say they are “satisfied.” Most importantly, they are brand ambassadors for their company. Employee surveys can provide a quantified measure of employee engagement. Put yourself in the customer’s shoes.

Employee engagement 59

Employee engagement Customer Experience Coaching Brand ambassadors 59

JivoChat

JULY 20, 2021

You can collect customer feedback with a survey or by conducting user testing and focus groups with your customers. You can educate your customer base with assets such as webinars, blog posts, and email sequences. Use In-Moment Surveys. In-moment surveys show users that their input is critical, which makes them feel valued.

Customer retention 52

Customer retention Gamification Education Self service 52

JustCall

APRIL 22, 2022

This could mean launching new features to accommodate customers’ expectations or educating them through a knowledge pool of guides, whitepapers, blogs,and even on demand webinars. Customer feedback derived from surveys and interviews directly conveys customer perceptions. Loyal customers today could be brand ambassadors tomorrow.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

SmartKarrot

JANUARY 17, 2022

When you are a personal brand, you get a chance to meet new people, connect with various potential customers, and increase the chances of conversion. As per a survey , more than 80 percent of hiring managers use social media and digital platforms to hire for roles. This will help build the business and get more people on board.

Personalization 11

Personalization Brand ambassadors SaaS Education 11

Netomi

APRIL 7, 2022

Part of the HubSpot CRM platform, Service Hub includes conversational tools, help desk automation, customer feedback surveys, reporting, and more, to provide businesses with one unified view of each customer interaction. An all-in-one support platform, Help Scout is designed to help growing companies “turn customers into brand ambassadors.”

CRM 52

CRM Brand ambassadors Analytics Chatbots 52

Solvvy

SEPTEMBER 17, 2022

Podcast and webinar recordings. But it can also benefit your company by helping create brand ambassadors who are strong advocates of your products or services. An excellent way to gauge your knowledge base’s effectiveness is to include a one-question survey or have a chatbot ask if the article was helpful.

Customer Service 62

Customer Service Self service Engineering Customer Support 62

Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. Product webinars. Email campaigns that are activated during the set-up stage of a free trial.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63