JivoChat

APRIL 8, 2021

Engagement tools can improve the relationship between your brand and customers, as they enable you to go beyond business transactions to understand people’s emotional needs. In turn, that will encourage them to stick with your brand. Acquire Loyal Brand Ambassadors. Customer surveys.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

JivoChat

FEBRUARY 22, 2023

The company realizes the importance of niche information, so they organize valuable and useful webinars from time to time and invite their followers to attend these webinars in exchange for sharing contact information. Here are the best features to use for customer support: DM Me sticker. Question sticker. Link sticker.

Brand ambassadors 75

Brand ambassadors Marketing Advertising Accountability 75

JivoChat

JULY 20, 2021

Also, live chats help nurture proactive customer engagement , so you can help people with issues before more significant problems arise. Enable Customers to Self-Service. One of the best forms of customer support is a “hands-off” approach. Use In-Moment Surveys. Start a Customer Loyalty Program.

Customer retention 52

Customer retention Gamification Education Self service 52

JustCall

APRIL 22, 2022

Good customer experience reaps positive word of mouth and is a key factor in whether customers choose to buy from you again or renew. However, customer support can be a game of hits and misses unless you have the right guidance. Voice of customer is the most promising source of intelligence . Loyalty is a brand”.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

Netomi

APRIL 7, 2022

Part of the HubSpot CRM platform, Service Hub includes conversational tools, help desk automation, customer feedback surveys, reporting, and more, to provide businesses with one unified view of each customer interaction. What makes HubSpot Service Hub one of the best Zendesk alternatives? Best for growing businesses.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52

Solvvy

SEPTEMBER 17, 2022

Podcast and webinar recordings. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. Furthermore, those sites may paint your brand in a negative or unflattering way. For many customers, consistency must be a given. How-to instructions.

Customer Service 62

Customer Service Self service Engineering Customer Support 62