SmartKarrot

MARCH 23, 2022

As a Global Customer Success Director, you will manage a fast-growing, global team of Customer Success Managers. Collaborate with Product Management and Engineering to act as the “voice of the customer.” Develop industry-specific metrics that define the customer success journey. Continuously prove ROI to your customers.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. How to Manage Customer Perception Managing customer perceptions and expectations is essential to successfully running a customer service department.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

SmartKarrot

OCTOBER 22, 2021

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Manage customer health and see opportunities for growth.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

RapportBoost

DECEMBER 26, 2018

Contact center agents can usually handle 2-4 chats concurrently, and organizations can better manage peaks in demand with chat and other digital channels than they can by phone. Bruce: Why is chat different than voice or email as a channel of communication with customers and why should contact centers use different metrics for each channel?

Benchmark 40

Benchmark Contact Center Chatbots Metrics 40

ChurnZero

FEBRUARY 29, 2024

You’ll also unlock a goldmine of insights and signals that can predict customer behavior, identify potential churn, and uncover upsell opportunities. We often hear that change starts at the top, but that’s not always the case; you can manage up too. Jaclyn: I like the idea of starting it through a Slack thread.

Brand ambassadors 52

Brand ambassadors Upselling Metrics Engineering 52

SmartKarrot

OCTOBER 8, 2021

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: OMEGA POINT (OMPNT) As a Director of Customer Success, you will focus on customer success as it relates to revenue growth (renewals & upsell). Track key account metrics and forecast retention.

Brand ambassadors 3

Brand ambassadors Upselling Customer advocacy Accountability 3

Integrity Solutions

MAY 23, 2023

Because mindset plays a significant role in what a salesperson is willing to do, training has to address these potential barriers and managers must be able to coach to the issues as well. Salespeople have to buy into the brand they represent because buyers will pick up on if they don’t. Know your audience.

Sales 92

Sales Coaching Brand ambassadors B2B 92

JustCall

APRIL 22, 2022

A truly successful customer experience is a game of managing customer expectations and delivering an experience that aligns with their needs. Deliver high-value customer service by consistently tapping into not only quantitative but qualitative customer metrics. Loyal customers today could be brand ambassadors tomorrow.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

Comm100

FEBRUARY 5, 2018

But how were companies to manage, track, and convert an ever-growing number of interactions into revenue? From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. PR Software.

CRM 49

CRM Marketing Multichannel Self service 49