Totango

JUNE 23, 2020

Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. Low marks mean you have some customer success work to do, but it is possible to learn how to improve NPS. . Regularly Survey Customers. This shows how NPS data, as with all metrics, is only useful if it is actionable.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Totango

SEPTEMBER 20, 2022

Showing customers how to unlock product value by explaining features through demonstration videos, tutorials, and FAQ resources. Offering customized upsells geared toward customer needs and product usage patterns. Higher retention creates more opportunities for upsells and referrals, increasing revenue.

B2B 83

B2B SaaS Education Brand ambassadors 83

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. How to Manage Customer Perception Managing customer perceptions and expectations is essential to successfully running a customer service department.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Global Response

FEBRUARY 28, 2024

In this article, we’ll explore why you need call center services, how they will benefit your business, and how to choose the right one. Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. Let’s dive in.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

GetFeedback

AUGUST 16, 2018

CSAT surveys measure how customers feel about a specific interaction or experience. To conduct a CSAT survey, you ask: How would you rate your overall satisfaction with the service you received? How do you measure it? Marketing can identify potential brand ambassadors by looking at your list of promoters.

Metrics 79

Metrics Customer Service Surveys Self service 79

RapportBoost

DECEMBER 26, 2018

We had a great time speaking with host B ruce Belfiore right before the holidays about how to turn your contact center into a profit center. Of course, chat can also be leveraged to drive down contact center costs, and we also discuss how to reduce costs with chat. Hear the episode by clicking on the link below.

Benchmark 40

Benchmark Contact Center Chatbots Metrics 40

Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. Reviews and testimonials mentioning your brand. Whitepapers and e-books addressing pain points.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63