Remove the-truth-about-real-time-voice-analytics-too-good-to-be-true
article thumbnail

No-Fault Found. The headache of faults where no root-cause can be found.

Spearline

They’ve become more complicated as voice, video, and data compete for the same resources. Network troubleshooting Timing is critical. Centralized contact center hubs carry voice traffic around the world. Investigators need to know about an incident quickly. The voice channel remains a favorite for customer interaction.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services. Cost is only one of them.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

An Article On Customer Experience That Actually Makes Sense

GetFeedback

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This leaves you with more uncertainty about CX than you had at the start of your research. . This leaves you with more uncertainty about CX than you had at the start of your research. .

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services. Cost is only one of them.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services. Cost is only one of them.

article thumbnail

Can AI Replace Call Center Human Agents ?

Etech

Even though it might seem as though androids and artificial intelligence (AI) might soon replace humans in certain jobs and industries altogether, the truth of the matter is that there are some tasks that automated processes will never be able to accomplish with the same results or general efficiency as a human being.

article thumbnail

How to Get Better at Sales Calls

NobelBiz

Truth be told, in order to become a sales star, you probably need to look at it from both angles. This is true for both face-to-face and over-the-phone sales. In short, we are talking about something you have to master and train, not something to implement overnight. Some say it is a form of art, some say it is cold science.

Sales 52