Remove texting small-business-solutions-2023
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Everything You Need to Know About Contact Center as a Service (CCaaS)

Hodusoft

An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. As per a report released by Fortune Business Insights, the market size of global CCaaS is valued at USD 5.15 billion in 2023 and it is projected to grow at a compounded annual growth rate of 18% to touch USD 16.43

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A Complete Guide to Session Initiation Protocol (SIP)

Hodusoft

billion in 2023, growing at a compound annual growth rate of 12.3 This blog post discusses everything about SIP and everything related to it, including what is Session Initiation Protocol, VoIP, and more. Text-based: Being text-based, the SIP is a lot more similar to the HTTP protocol. In 2022, it stood at USD 14.69

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A Complete Guide to Setting Up a Call Center

Hodusoft

This blog post details everything about call centers starting from different types of call centers, how they work, what call center software is, how it works, and how to set up a call center. The right outbound call center software can immensely help businesses to make outgoing calls and generate high-quality leads.

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Your guide to generative AI and ML at AWS re:Invent 2023

AWS Machine Learning

Innovation Talks – Learn about the latest cloud technology from AWS technology leaders and discover how these advancements can help you push your business forward. Builders’ sessions – These highly interactive 60-minute mini-workshops are conducted in small groups of fewer than 10 attendees. Bring your laptop and be ready to learn!

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The Ultimate Guide to Choosing a Customer Experience Platform

Lumoa

Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business.

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8 Best Help Desk Software Tools of 2023 (and Why You Should Try Them)

Nicereply

In today’s business environment, having a solid help desk software platform is the foundation of streamlining communications. No wonder a huge number of businesses have already added help desk tools to their customer support tech stack, and even more are planning to do so in the future. and is expected to reach nearly US$ 26.8

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Top 5 Technology Trends in 2023

IdeasUnlimited

In fact, 2023 might just be the year for several technology trends to become more than just a fad. In this blog, we will highlight five breakthrough technologies, some that are now beginning to offer compelling products, and others that are extremely close to becoming a reality. You may be familiar with some of them.