Nicereply

OCTOBER 14, 2019

From visual impairment, hearing impairment to movement disabilities, a large number of your users may have trouble accessing your services as you expect. Users with a visual impairment often use screen readers to navigate a website. Provide alt images tags. Here are a few common ones: Screenreaders. Avoid the use of Flash.

Customer Support 70

Customer Support Airlines Government Interactive Voice Response 70

JustCall

APRIL 4, 2023

In this blog, we will cover everything you need to know about CRM systems–from what they are to which are the most popular CRM platforms available today. Implement call routing using IVR : Use call routing to ensure that calls are automatically routed to the right agent or department based on the customer’s needs.

CRM 52

CRM voip APIs Sales 52

ViiBE Blog

MAY 13, 2021

The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents. ViiBE’s technology has recently expanded the scope of a call center to remote visual inspection following travel and social distancing restrictions.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

JustCall

FEBRUARY 5, 2020

In this blog post, we will talk about the various tools that you must have in your education tech stack, and with features that you must look out for if you want to bring more growth in your business. Also, specific notes, tagging, and pipelines would assist the sales team in upselling and cross-selling. This reduces ticket queues.

Education 84

Education CRM Sales Accountability 84

aircall

SEPTEMBER 6, 2021

There are no visual cues or body language in voice communication. Integrate CRM into the process to tag calls and receive insight cards. You’ll have features such as Call routing, Interactive Voice Response (IVR), Warm Transfer, and Tags to help your team resolve customer concerns seamlessly.

Interactive Voice Response 93

Interactive Voice Response Wait times outsourcing Call Center 93

JustCall

FEBRUARY 25, 2020

When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind. With the feature of IVR, calls get automatically directed to the suitable recipient based on its interactions with the caller. The must-have tools to stack. Email Management.

Finance 59

Finance CRM Accountability Sales 59

Pointillist

MARCH 1, 2019

Integrate Structured and Unstructured Data Easily Integrating customer interaction data across channels such as IVR systems, chat transcripts, website, social, messaging, etc. For instance, a common customer service flow could be from website to IVR systems. Here are the nuts and bolts. has always been a challenge for call centers.

First call resolution 75

First call resolution Call Center Self service Analytics 75

aircall

JUNE 11, 2021

Phone communication lacks visual cues, and without them, your sales reps and support agents only have their words, tone, and inflection to communicate messages to your customers. Implement CRM integrations that leverage call tags and insight cards. Here’s how: Arrange for call center training and mentoring.

voip 62

voip APIs Call Center Telecommunications 62

aircall

MARCH 17, 2021

Create a visual of your sales and buying cycles and see how well they align. By using your CRM software along with a cloud-based phone system, you get a robust set of voice calling features that includes call routing, call queueing, IVR, call forwarding, and much more. Are reps going in for the close too soon, or too late?

Best practices 62

Best practices Sales Contact center software Contact Center 62

Pointillist

MARCH 1, 2019

Integrate Structured and Unstructured Data Easily Integrating customer interaction data across channels such as IVR systems, chat transcripts, website, social, messaging, etc. For instance, a common customer service flow could be from website to IVR systems. Here are the nuts and bolts. has always been a challenge for call centers.

First call resolution 40

First call resolution Call Center Self service Analytics 40

OctopusTech

SEPTEMBER 29, 2022

Some of the popular knowledge base content includes video tutorials, FAQ pages, blogs, and articles. Using features like tagging, workflow automation, and knowledge base integration can motivate and prepare agents to provide better customer service. It is generally of two types: Internal knowledge base. Impart self-service to clients.

Customer Service 62

Customer Service CRM Self service Analytics 62

Pointillist

JULY 5, 2019

calls, IVR, chat) Transaction data Your customer data will typically reside in separate applications, such as call center platforms, point-of-sale systems, email marketing platforms, marketing automation systems, and others. I conveniently ignored the email.

Analytics 45

Analytics Feedback Surveys Enterprise 45