ProProfs Blog

DECEMBER 24, 2019

And while answers to them depend on a diversity of factors, the ultimate key to support success is the adoption of live chat best practices. But how can you know what practices actually yield the best results? Use Live Chat Best Practices To Build Seamless Experience For Your Customers. Let’s check them out below!

Best practices 120

Best practices Customer Support Sales CRM 120

Eptica

MAY 12, 2022

Our latest blog and infographic explain how the underlying reasons behind contact centre cloud adoption are changing and highlights the main steps to a successful migration. Categorie(s): Best Practice The pandemic and the shift to home working have accelerated the trend of contact centres moving to cloud based solutions.

Cloud contact 71

Cloud contact Best practices Self service Management 71

Amity

OCTOBER 23, 2018

This article was originally published on WnTD's blog. To calculate your overall NPS score use the following formula: A best practice on NPS is to tag your responses by various customer types and categorize topics that they mention if they leave a comment. One last word on best practices around customer success metrics.

Metrics 76

Metrics Best practices Customer retention SaaS 76

REVE Chat Blog

NOVEMBER 6, 2019

Agents with access to details across all channels provide the best service. The ability to identify trends in customer data will also enable call center executives to strategize best practices and predict the outcomes or the consequences of a particular course of action. Co-browsing can be the best solution in such a scenario.

Contact Center 82

Contact Center Interactive Voice Response Call Center Chatbots 82

Eptica

MARCH 4, 2016

Yet this improvement masked a yawning chasm between best and worst. For consumers looking for a response to their queries, the best option is to turn to social media. To find out more you can download the full report or take a look at an infographic with the key points here.

Multichannel 50

Multichannel Self service Advertising Surveys 50

LiveChat

JUNE 16, 2017

This time, we’re going to sail further: learn how to gain valuable backlinks, what the best web architecture practices are and what the Skyscraper Technique is. That’s why, from the technical point of view, such link is tagged as a “ no-follow ” link. How to gain valuable backlinks. But this is a content marketing story, again.

Engineering 51

Engineering Marketing Best practices Personalization 51

Eptica

DECEMBER 4, 2015

Essentially this points to a chasm between the best and worst retailers – some providing a stellar customer experience and others leaving customers frustrated and unlikely to buy from them again. Click here to view an infographic on the Holiday season research. part of the research. There were three key points: 1.

Multichannel 49

Multichannel Customer Service Upselling Contact Center 49