aircall

SEPTEMBER 6, 2021

How many calls does your customer service team receive in a day? Offering customer service via your voice communication strategy can already eat up a lot of your team’s time. On top of that, customer expectations of customer service have increased. A thousand? Preferred Communication Methods.

Interactive Voice Response 93

Interactive Voice Response Wait times outsourcing Call Center 93

OctopusTech

SEPTEMBER 12, 2018

Outsourcing, at first glance, seems like an appealing idea especially when you look at all the benefits that tag along, benefits such as saving you tons of money, resources and often times, a great deal of stress. Combine these for yourself to figure out why (or whether) outsourcing this service should matter to your business.

outsourcing 72

outsourcing Customer Support Call Center Best practices 72

TeleDirect

MARCH 9, 2023

The same rules apply regardless of what industry you’re in or what type of product or service your company offers. Without excellent customer service, you can’t expect to go very far. After all, when customers don’t feel heard or respected, they’ll take their business elsewhere. That’s where experts can help.

Call Center 62

Call Center Telemarketing outsourcing Customer Service 62

OctopusTech

APRIL 28, 2023

Website redesigning services refer to the process of updating and improving an existing website’s design, functionality, and content. The main goal of website redesign services is to enhance the website’s overall performance, functionality, and user experience to meet the needs of both the business and its customers.

Engineering 62

Engineering Sales outsourcing Feedback 62

Call Experts

DECEMBER 18, 2019

Automated phone lines are a powerful resource for interactions with your customers. With optimized tools, you can create optimized protocols and systems with the intention of your customers moving with ease to find answers. To build an easy to use IVR that helps your customers follow these five tips! Keep the options relevant.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

Kayako

OCTOBER 29, 2015

The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!).

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. One of the cool things about working in outsourced customer service is the opportunity to learn about a wide variety of industries, tools, and technologies. Practice #4: Use custom fields instead of tags.

Best practices 63

Best practices Average Handle Time Surveys Metrics 63

CSM Magazine

JUNE 2, 2016

In today’s digitally connected world it’s critical that you don’t sit on the sidelines and observe—you must actively engage with your customers. Elena Lockett at FM Outsource, digs deeper into the hidden side of social media. You respond to your mentions by replying, liking or giving a nice little retweet.

outsourcing 40

outsourcing Customer Service Marketing Feedback 40

aircall

NOVEMBER 2, 2017

Do customers abandon your phone support lines more frequently than you’d like? It reflects your best guess at what customers will want and your best attempt at balancing your team’s limited bandwidth. Customer behavior won’t always align with your hypothesis, though. You can only reduce customer queue time so much.

Abandon rate 85

Abandon rate Abandon Call Entertainment Wait times 85

aircall

NOVEMBER 2, 2017

Do customers abandon your phone support lines more frequently than you’d like? It reflects your best guess at what customers will want and your best attempt at balancing your team’s limited bandwidth. Customer behavior won’t always align with your hypothesis, though. You can only reduce customer queue time so much.

Abandon rate 81

Abandon rate Abandon Call Entertainment Wait times 81

TLC Associates

OCTOBER 30, 2019

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Conducting a cost comparison of in-house operations vs. outsourced contact centers can simplify your decision and rein in your investments in the long run. Agents, Supervisors, and Managers.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

OctopusTech

SEPTEMBER 29, 2022

Customers are the most vital part of any business and to build a better relationship with them you need to invest in the customer service software. It is the backbone of building a successful business and providing an exceptional digital customer experience. . What Is Customer Service Software?

Customer Service 62

Customer Service CRM Self service Analytics 62

Call Center Pros

OCTOBER 15, 2018

A virtual assistant is the collaborator of a company that provides its services remotely. Conduct research on the internet, manage your work files, create databases on your customer information, prepare presentations or write minutes of meetings are non-exhaustive examples of all the tasks it can perform for you. Reminder Services.

Technical Support 40

Technical Support outsourcing Airlines Accountability 40

JustCall

MARCH 9, 2023

In this In this blog, we discuss the 18 crucial contact center strategies your business must work on to improve contact center performance. Know What Your Customers Want What do your customers really want? In addition to excellent products and services, your business needs to communicate that it values its customers.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

ProProfs Blog

OCTOBER 25, 2017

The quality of customer support not only plays a big role in the profitability of a company but also determines the number of loyal customers. As recent reports suggest, 55% of customers are willing to pay more for a better experience. Website Based Customer Support. Tool Based Customer Support. Live chat software.

Customer Support 150

Customer Support call center software Analytics Call Center 150

LiveChat

MAY 13, 2016

In this post, I will show you some of the free tools and methods you could use to get your website , marketing , SEO and customer service going. Apart from these three main apps, you also get surveying tool called Google Forms , which can be pretty useful when it comes to gathering customer feedback. Let’s get started!

Analytics 44

Analytics Self service Marketing Accountability 44

JustCall

APRIL 5, 2022

The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. VoIP Features for Sales and Customer Support Teams. a call from a VIP customer might go directly to their account manager). It can be based on the type of call (e.g.,

voip 52

voip CRM Interactive Voice Response Sales 52

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer retention 21

Customer retention Consulting Consulting Marketing 21