tag Customer Support Outsourcing Blog Related Topics 
aircall
AUGUST 29, 2022
Or the impact of the resolutions provided to customers? In the context of a call center, the input can be your call center agents and your output can be the number of support tickets resolved in a week. Here’s an example: Call Center A has 50 agents who can collectively resolve 500 support tickets in a day.
JustCall
MARCH 9, 2023
Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. Through this blog, let’s understand the types of contact centers that exist to make business functions easy.
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OctopusTech
SEPTEMBER 12, 2018
Outsourcing, at first glance, seems like an appealing idea especially when you look at all the benefits that tag along, benefits such as saving you tons of money, resources and often times, a great deal of stress. Combine these for yourself to figure out why (or whether) outsourcing this service should matter to your business.
aircall
SEPTEMBER 6, 2021
How many calls does your customer service team receive in a day? Offering customer service via your voice communication strategy can already eat up a lot of your team’s time. On top of that, customer expectations of customer service have increased. Results of Negative Customer Service Experiences. A thousand?
TeleDirect
MARCH 9, 2023
Without excellent customer service, you can’t expect to go very far. After all, when customers don’t feel heard or respected, they’ll take their business elsewhere. As business owners, you know this must be avoided at all costs—but developing an excellent customer service strategy can be challenging. Check out our handy list.
Kayako
OCTOBER 29, 2015
The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!).
BlueOcean
JUNE 13, 2019
We talk a lot in this blog forum about partnership and who you should choose as an outsourcer contact center partner, but where you choose to outsource to is almost as important an element in the procurement process. Agents must be able to speak the same language as your customers – and not only in a literal sense.
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