Netomi

JANUARY 5, 2022

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. He is a third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business. Adam understands the impact that customer experience can have on the bottom line.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

aircall

MARCH 10, 2021

Your sales or support call center is a hub of activity. The right people, training, and call center training materials ensure that your call center agents are working hard to enhance the customer experience, even when tasks are piling up. Do you have to develop your own materials from scratch? A training program.

Call Center 62

Call Center Scripts call center software Best practices 62

Nicereply

MARCH 28, 2023

Running a regular help center audit is often overlooked, …but it’s a foundational way to improve your customer experience and scale your customer support team. What’s the first line of defense in a business? People often assume it’s your customer support team—but they’re wrong.

Customer Support 52

Customer Support Feedback Self service Analytics 52

ViiBE Blog

JANUARY 15, 2021

By creating a personalized support experience, co-browsing dramatically increases consumer satisfaction. Co-browsing is a virtual engagement customer support tool for contact centers and sales teams. It innovates simple screen sharing by enabling simultaneous web page browsing by two or more users. What exactly is co-browsing?

Average Handle Time 52

Average Handle Time Metrics Sales Customer Support 52

ViiBE Blog

JANUARY 15, 2021

By creating a personalized support experience, co-browsing dramatically increases consumer satisfaction. Co-browsing is a virtual engagement customer support tool for contact centers and sales teams. It innovates simple screen sharing by enabling simultaneous web page browsing by two or more users. What exactly is co-browsing?

Average Handle Time 52

Average Handle Time Metrics Sales Customer Support 52

ChurnZero

JANUARY 3, 2020

Rather than seeing that as a hindrance, we actually think it’s one of the key factors that contribute to our success. I’ve learned a few lessons about building and running a remote customer success team and I want to share them with you in this blog post. Set ambitious metrics goals. What does this mean for your team?

SaaS 64

SaaS Metrics Engineering Feedback 64

The Center for Client Retention

DECEMBER 3, 2019

Keeping abreast of the following nine trends being monitored by The Center For Client Retention (TCFCR) will help your business thrive in 2020 and beyond. While we’ve known for years that happy employees are key to delivering an exceptional customer experience , it’s hard to retain our best people in such a competitive labor market.

Customer Experience 62

Customer Experience Surveys Healthcare Analytics 62

Pointillist

SEPTEMBER 26, 2018

But the majority are still not able to show how the customer experience metrics they collect directly impact business performance or how they are using them to improve customer experience. Take Direct Action Based on Your Customer Experience Metrics. b) Input for Product Development.

Metrics 65

Metrics Customer Experience Analytics Feedback 65

GetFeedback

JANUARY 6, 2020

By creating a visual depiction of the steps that customers take in an experience, including how customers feel after interactions, CX leaders can diagnose problems and design new experiences for the future. Let’s start with some basics about what it means to be a business-to-business (B2B) and business-to-consumer (B2C) company. .

Journey mapping 78

Journey mapping B2C B2B Surveys 78