CX Accelerator

MAY 25, 2022

Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. Before a customer can reach out to get support, there needs to be communication channels in place. This may be self-service, in-person, phone, email, chat, social media or text message. 68 Customer Support Email Address Name Ideas.

Customer Support 316

Customer Support Wait times Self service Best practices 316

Skybridge

MARCH 10, 2023

Customer loyalty isn’t something you build once and count on forever. It is fragile, vulnerable to every encounter your customers have with your brand, especially those that occur at the contact center. As a growing number of organizations have come to recognize, customer expectations of brand interactions have shifted since 2020.

Coaching 52

Coaching Contact Center Scripts Accountability 52

Creative Virtual

DECEMBER 10, 2020

This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. Read Part 1 here and Part 2 here.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

ProProfs Blog

APRIL 30, 2020

Communicate regularly with investors, businesses & customers. While your customers might be at home, they are always looking forward to hearing from you. Businesses across the globe have been quick to grasp the importance of customer communication , and that is evident from their web pages dedicated solely to COVID-19. .

Entertainment 147

Entertainment Finance Customer Support Government 147

Uniphore

SEPTEMBER 30, 2021

And, with National Customer Service Week taking place between October 4-8, there’s no better time to reflect on customer service agents’ role in building a successful company and what constitutes good reward and recognition. Moreover, it’s crucial to recognize your contact center agents in the right way.

Morale 40

Morale Call Center Best practices Feedback 40

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Teresa Allen.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Spearline

JULY 13, 2021

At Spearline, many of our customers have contact centers situated worldwide, used for customer service, sales, and product information. Ultimate.ai’s ‘Navigating Customer Service 2021: The Year of Transformation’ free guide explores how COVID impacted the customer service industry.

Contact Center 98

Contact Center Telecommunications Analytics Surveys 98