Blog Coaching Employee engagement Gamification 
Call Design
APRIL 3, 2022
Gamification is one of the most effective methods for contact centres to develop an engaging learning experience for employees to learn new skills and connect their actions to business outcomes. Let’s explore five significant capabilities of gamification in more detail: Builds Employee Engagement.
CSM Magazine
AUGUST 8, 2023
Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Then apply a little common sense.
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Call Design
NOVEMBER 14, 2021
Boosting employee motivation, training effectiveness, and quality of output can all be done by an ingenious method called gamification. Gamification refers to incorporating gaming elements into the training process or other elements of a workplace to diversify and improve the agent development. Look Long-Term. Track and Report.
Call Design
MAY 14, 2024
Thankfully Workforce Planning has evolved over the years, with a greater focus now on employee engagement rather than just maximising performance. Now I know what you’re thinking: “Oh great, another post about employee engagement”, and I hear you. The words “employee engagement” seem to be everywhere.
Noble Systems
FEBRUARY 14, 2019
Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core of every business decision a company makes so that their experience at every touchpoint is amazing every time. So, in order to be truly customer-centric, you must first become employee-centric. Talent Culture ).
Noble Systems
FEBRUARY 14, 2019
Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core of every business decision a company makes so that their experience at every touchpoint is amazing every time. So, in order to be truly customer-centric, you must first become employee-centric. Talent Culture ).
Noble Systems
FEBRUARY 4, 2019
One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification. Improves employee morale. Sustains employee engagement.
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