CCNG
JUNE 29, 2022
My conversation with Elaine extends beyond the contact center into a discussion around the perils of averaging customers into an amorphous blog and how you can't avoid the customer when you're listening to them (leaders.call listening.it's going to impact you in ways you wouldn't expect.start listening now).
CCNG
APRIL 13, 2021
She is a long-time CCNG member, Town Hall facilitator, and blog contributor. Pam drives results through her passionate leadership and experience in process re-engineering, technology solutions, and organizational design. To learn more about The Northridge Group’s Contact Center migration solutions, please click here.
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CCNG
AUGUST 3, 2022
When you run across a valuable article, webcast, book or blog don’t keep it to yourself. A network of experienced colleagues and peers can help you avoid dependence on entrenched beliefs and past strategies. ?When Share it now , while it’s fresh.
CCNG
MARCH 15, 2023
“As your customer interactions become more fraught and challenging, you need to look more at the soft skills and emotional intelligence of the agents you hire,” Max Ball , principal analyst at Forrester, wrote in a blog. Once you have the right people, you need to give them proper training to align with your organization and its beliefs.”
CCNG
JULY 6, 2022
What journals, blogs and forums are helpful? Lon Hendrickson is the Executive Director of the CCNG Magnet Program. You can also use your network to vet tools, partners and resources. Your network can help assess/ascertain the merit of technologies, solutions, partners, resources, and affiliations. What professional groups are valuable?
CCNG
JULY 10, 2020
You can listen to the full interview with Jason online as part of the Perspectives on Leadership webcast series on the CCNG Webcast Channel. I consider this blog a forum for recognizing and celebrating those leaders and organizations who have demonstrated excellence, and those that are striving to join their ranks.
CCNG
MAY 31, 2023
Vicki Brackett is a long time CCNG member and regular contributor with her perspectives in this blog, the Town Hall events and more. In this changing business climate, smart leaders look at how they are leading and make demonstrative changes in how they lead their organizations. The praise call works.
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