TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. It uses algorithms to parse data, learn from it, and then apply that learning to provide relevant answers. What is Conversational AI?

Contact Center 90

Contact Center Interactive Voice Response Virtual Agent Management 90

Callminer

APRIL 23, 2019

These phone calls are often kept for many reasons, including: Protection against liability. To train and evaluate call center staff. Perhaps the strongest reason companies record and/or transcribe calls is that it’s often required by government entities. Partners; Twitter: @ISPartnersLLC.

Best practices 159

Best practices Call Center Banking Contact Center 159

aircall

MARCH 10, 2021

Your sales or support call center is a hub of activity. The right people, training, and call center training materials ensure that your call center agents are working hard to enhance the customer experience, even when tasks are piling up. Apply call center training materials effectively.

Call Center 62

Call Center Scripts call center software Best practices 62

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Pointillist

FEBRUARY 19, 2018

In this post, I will lay out why artificial intelligence is a game changer in CX, take a look under the hood at how AI is applied to CX, and explore use cases for how leading edge companies are already reaping benefits from AI applications in customer experience. Three Ways AI Is Being Applied to Improve Customer Experience.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

Comm100

NOVEMBER 14, 2017

This helps your team link activities to learning and apply the learning to the workplace. Call Center Professionals – A professional networking group for individuals actively involved in the Call Center Industry as a Strategic Leader, Operations Manager or Consultant. Download Now. Active group with 20000 members.

Customer Service 45

Customer Service Morale Education Call Center 45