Etech

DECEMBER 26, 2019

The question is, which of the technologies should you keep your eye on and how can you ensure you don’t lose the human touch needed to get the most out of the analytical breakthroughs? Read on for five predictions on what’s ahead and how AI and HI will need to work hand in hand to reach their maximum potential.

Analytics 62

Analytics Coaching Call Center Technology 62

Etech

DECEMBER 26, 2019

The question is, which of the technologies should you keep your eye on and how can you ensure you don’t lose the human touch needed to get the most out of the analytical breakthroughs? Read on for five predictions on what’s ahead and how AI and HI will need to work hand in hand to reach their maximum potential.

Analytics 62

Analytics Coaching Call Center Technology 62

Stratifyd

MARCH 13, 2019

AI is revolutionizing the way companies conduct business, and those in the financial services community have the most to gain. Here are three ways integrating AI into your day-to-day workflows can dramatically improve CX, products and services, and customer acquisition and retention, translating to increased revenue.

Enterprise 56

Enterprise Feedback Contact Center Marketing 56

Spearline

MAY 8, 2023

Want to find out more about how to get the most out of alerting when performing number testing ? This helps you to take immediate action to resolve the problem and maintain good CX. Ensure alert notifications can reach intended recipients. Prioritize your numbers and the way you are alerted on them.

Chatbots 52

Chatbots Best practices Customer retention Enterprise 52

Spearline

MAY 8, 2023

Want to find out more about how to get the most out of alerting when performing number testing ? This helps you to take immediate action to resolve the problem and maintain good CX. Best Practice when Setting the Alert Notifications Here’s what you should do or at least consider doing to be most effective: 1.

Chatbots 52

Chatbots Best practices Customer retention Enterprise 52

ProProfs Blog

FEBRUARY 14, 2020

Even when customers put forth unrelated queries/requests to Zappos, it is happy to fulfill their wishes: These are classic examples of how brands are enhancing their interaction with customers and encouraging “conversation.” It allows you to communicate with customers how, when, and where they want.

Marketing 155

Marketing Chatbots Advertising Sales 155

Expivia

JANUARY 19, 2021

Currently, we are using call center technology to either gauge the CX (CSAT, NPS, Sentiment.) I think I have found that technology, one that will change how brands service in the next five years. I think I have found that technology, one that will change how brands service in the next five years.

Technology 52

Technology Customer Experience Brand ambassadors Chatbots 52

Stratifyd

SEPTEMBER 4, 2019

AI has shaken up every industry from transportation to retail, redefining the lengths companies must go in order to maintain competitive. The financial industry is projected to benefit the most from AI over the next few years through incorporating solutions like customer service automation tools and fraud detection technology.

Banking 40

Banking Chatbots Transportation Healthcare 40

inmoment

JUNE 17, 2019

Brands are being inundated with talk about consumers’ increasing expectations when it comes to customer experience (CX). The 2019 CX Trends Report conducted by InMoment suggests that despite evolving conversations around CX, companies are struggling to balance their own needs and changing customer preferences.

Customer Experience 53

Customer Experience Construction Feedback Personalization 53

Avaya

JANUARY 16, 2018

New CX Predictions. But how do they know where to start ? With that in mind, we analyzed key information—polled by our own teams of experts—and have emerged with 10 CX predictions companies can’t afford to ignore…. Artificial Intelligence begins to take hold in CX…in the most basic ways. Consider the Apple Watch.

Journey mapping 72

Journey mapping Contact Center Enterprise Personalization 72

inmoment

JULY 27, 2018

In the recent history of customer experience (CX), speech-to-text has been a favorite talking point when it comes to giving your customers options. While this tech is great for translating comments that can then be run through text analytics , there’s a new player on the scene of CX feedback. Need more reasons why? Stay Current.

Feedback 40

Feedback Analytics Surveys Technology 40