4-things-to-figure-out-before-hiring-another-customer-support-agent Blog Related Topics 
aircall
AUGUST 14, 2022
It’s a surefire sign that you’re doing things right, providing a high standard of customer service quality , and delivering a product people want. . When everything is going so well, it feels like the last thing you want to do is change it. The Importance of Scaling Customer Support. It’s not always easy though.
Fonolo
MAY 3, 2023
The definition of an abandoned call in a call center is a call where the caller hangs up before they speak to a customer support agent. This feature displays data for each incoming call, including time before the customer abandoned the call. How Does Abandonment Rate Affect Customer Satisfaction?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Blueship Call Center
JULY 24, 2023
Email support is a vital component of customer service that requires correct management to maintain the quality of service. Email support outsourcing services have various advantages, including quick accessibility, better customer experience, respect and decorum. What is email support outsourcing services?
aircall
JANUARY 24, 2022
Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. But warning: This doesn’t mean you can take customers for granted just because you have something they crave. But, it only begins there.
Expivia
OCTOBER 4, 2021
If your business has customers, they need a way to contact you. However, finding and training staff to handle your customer service isn’t the easiest (or cheapest) task. . Contact center outsourcing can take the weight of customer management off your shoulders. This is when contact center outsourcing comes into play.
Customer Service Life
MARCH 5, 2018
This article was first published as a featured contribution on the ICMI blog on January 30, 2018. Right out of college I was hired to work on the customer service team at a small, rapidly growing startup. I do know that customers sure loved to hold it over our heads when we didn’t deliver award-winning customer service.
ProProfs Blog
JANUARY 7, 2020
Today, it is all about the ‘Age of the Customer’. Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. . It only takes one bad experience for the customer to swear off your business forever. . Improved customer service. Your customer service team, of course!
Expert insights. Personalized for you.
117 
Let's personalize your content