4-situations-make-callers-angry-call-center Blog Related Topics 
Fonolo
NOVEMBER 29, 2023
Active listening is an essential skill for contact center agents for one very good reason: customers want to be heard. Call-backs are great for bridging the gap between self-service and live calls, by the way.) Call-backs are great for bridging the gap between self-service and live calls, by the way.) Let’s go!
Monet Software
OCTOBER 4, 2018
Add up how many calls your contact center receives every week. Let’s say the number is one thousand – now consider what would happen if you reduced the length of each of those calls by one minute. Can you make it happen? Skill-Based Call Routing. Send the easy calls to the new agents. Polite Pushing.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
NOVEMBER 15, 2017
Example: During the first few years as a CSR spikes in call volume would send you in a tailspin, however, after getting through your fair share of days dealing with high volume, and angry customers, you no longer shudder at the idea, rather, you get through the day graciously, and learn to handle even the worst customers with an even temper.
Talkdesk
AUGUST 17, 2016
There are some jobs that are just harder than others and call center agents have a difficult role to fill. On a daily basis, they have the challenge of calming frustrated and angry customers, often while lacking the tools and respect found in other job opportunities. It also gives the agent the power to handle the situation.
Talkdesk
DECEMBER 18, 2015
Call center agents are the backbone of many companies’ customer service strategies. And yet, sometimes being a call center agent can feel like a thankless job. Ensuring the high morale of your call center agents is absolutely essential to running a successful call center and to reduce agent attrition.
aircall
DECEMBER 21, 2016
When asked why they feel they would make a good customer service representative, aspiring hires can find themselves at a loss for an answer. When the customer is flustered or angry, being patient and calm will bring them down to your level and defuse the situation. Make a task calendar, and stick to it.
Callminer
APRIL 30, 2020
Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. For more information on improving the customer experience, download our white paper, Leveraging Emotion to Improve CX & Elevate Contact Center Performance.
Expert insights. Personalized for you.
87 
Let's personalize your content