BlueOcean

OCTOBER 4, 2023

The quality of non-English interactions with virtual agents in a conversational manner in their primary language improves with machine learning. Blue Ocean Offers Sophisticated Bilingual Customer Care We’re not shy about the fact that we’re really good at what we do. The most recent census reports that 21.4%

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Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

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Call Center outsourcing Bilingual agents Chatbots 62

Global Response

FEBRUARY 13, 2022

The biggest drawback to onshore call centers is simply that it costs more on all fronts—from hiring in the US to overhead costs of technology, equipment and working space. Your call center management, whether in-house or outsourced, should be experienced with remote work best practices and be able to train virtual agents on them.

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Call Center outsourcing virtual call center Bilingual agents 62