Certified Languages International

DECEMBER 22, 2023

By expanding multilingual capabilities, they can tap into an underserved demographic and increase market share. Acquisition of new clients by tapping into underserved language markets. In banking, this could mean translating bank statements, disclosures, agreements, marketing materials, or website content.

Banking 40

Banking Customer Experience Bilingual agents Customer retention 40

Anexa BPO

MAY 16, 2022

Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. It might be time to ask yourself how a BPO / outsourcing company like Anexa can impact your company’s ability to meet the future? Our specialists are trained to represent YOUR brand in an authentic, results-driven way.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing Morale 52

Anexa BPO

SEPTEMBER 13, 2022

With a market share of $2.8 Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents who recognize the importance of customer experience in 2022 and specialize in delivering just that. This section of the journey has remained relatively untouched for decades.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing B2C 52

Global Response

APRIL 27, 2023

When it comes to outsourcing, there’s plenty of myths floating around—we’re here with 40+ years of experience in the customer service industry to help you sort out the facts. Outsourcing doesn’t just outsource your agents—it also outsources the job of recruiting, sourcing, interviewing, hiring, training and managing those agents.

outsourcing 62

outsourcing Call Center Bilingual agents Marketing 62

Outsource Consultants

SEPTEMBER 11, 2018

For the nearly half a billion people who speak Spanish around the world, Guatemalan agents have neutral Spanish accents that can help a variety of Hispanic countries and US Hispanic markets. El Salvador has deep bilingual agent (English and Spanish) capacity. We can help!

outsourcing 52

outsourcing Contact Center Bilingual agents Outbound sales 52

Anexa BPO

SEPTEMBER 5, 2021

And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other people’s platforms) and IT are over. Over the course of eighteen months, consumers have fundamentally changed. Purpose: Companies need to stand for something.

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

Global Response

JULY 23, 2023

Want your customer service team to collaborate with your marketing? If you don’t need many agents—or perhaps don’t need even full-time customer support right now—in-house customer service can be more cost-effective. Highly specialized or technical industries. So, managing your customer service is no insignificant task.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

JULY 17, 2023

Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Cloud-based call centers are also well-versed in industry standards and regulations, committed to keeping a compliant and secure business for themselves as well as their clients.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62

Global Response

JUNE 20, 2023

As more businesses seek to expand operations into new markets, offer multilingual services, and scale without losing quality or proximity to their call centers, Tunisia rises up as a solution to many of these competing needs. If you’re managing your own call center, you’ll have to measure, analyze and report on all of this yourself.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Outsource Consultants

OCTOBER 2, 2018

The great company culture in these mid-market nearshore contact centers produces better CX scores than larger BPO firms for companies seeking support in a variety of languages including English, Spanish, and French. These vendors have experience with a variety of industries, including: Automotive. provider costs by up to 50%.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Quality Contact Solutions

DECEMBER 31, 1969

This could include real-time data transfer, API integrations, use and setup of multiple client systems, and the varying degree of security requirements needed given the program’s industry’s nature, and more. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality.

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40

Global Response

SEPTEMBER 11, 2023

They’re a great choice for companies who need to do telemarketing, surveying, or market research. Ideally, your call center partner should provide access to experts and experience you don’t have in-house, whether that’s bilingual agents, experienced CX leadership or something else. How does this provider measure quality?

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62