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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. You’ll want to ask about labor markets, hiring timelines, retention stats and more. We have a deep local talent pool from which to hire bilingual agents, and we’re obsessed with strategic partnership.

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Why Geo-Redundancy is Key to a Successful Outsourcing Strategy

Outsource Consultants

Geo-redundancy can enhance customer support, reduce costs, and support business expansion into new markets. A Stepping Stone to Global Success Geo-redundancy in outsourcing can help companies expand their presence in different markets, especially those seeking to establish a global footprint.

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Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

Balto

Louis, MO — Balto, the #1 real-time guidance platform for contact centers with over 140 million guided conversations worldwide, announced today that its flagship product, Real-Time Guidance , is now available in Spanish — making it first in the market to offer conversation excellence at scale to U.S. million, or 30.2% population.

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5 Reasons You Should Outsource Your Call Center to Mexico

Global Response

There’s plenty of reasons why in-house or domestic teams are difficult to manage in today’s marketplace—rising costs and shrinking budgets, large overhead and setup costs, a difficult labor market and challenges with scaling and flexibility all make in-house teams more difficult now than in the past. Large labor market.

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Enhancing Customer Experience: The Role of Multilingual Banking Support

Certified Languages International

By expanding multilingual capabilities, they can tap into an underserved demographic and increase market share. Acquisition of new clients by tapping into underserved language markets. In banking, this could mean translating bank statements, disclosures, agreements, marketing materials, or website content.

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The Next Normal: The Only Constant is Change Itself

Anexa BPO

Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. It might be time to ask yourself how a BPO / outsourcing company like Anexa can impact your company’s ability to meet the future? Our specialists are trained to represent YOUR brand in an authentic, results-driven way.

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The New Player in Town – eB2B Platforms

Anexa BPO

With a market share of $2.8 Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents who recognize the importance of customer experience in 2022 and specialize in delivering just that. This section of the journey has remained relatively untouched for decades.