Beyond Philosophy
JULY 20, 2023
This problem also happens when organizations adopt some best practices for their industry. Sure, it gets you up to the level of the other players in your industry, but it is not an innovation strategy. Knowing your market is crucial. The post In an Increasingly Competitive Market How Do We Differentiate Our Offering?
C3Centricity
APRIL 9, 2024
As has been claimed for decades, there are differences between B2C marketing strategies and those of business-to-business (B2B). As companies strive to navigate the complexities of their respective markets, the learnings one can gain from examining the nuances of both B2B and B2C marketing become self-evident.
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JivoChat
SEPTEMBER 15, 2022
Companies have long forgotten the concept of traditional marketing with posters and advertisement campaigns. Instead, content marketing , or digital marketing, has been ruling the industry for a long time! From increasing sales to having more eyeballs on the brand, marketers witness great results through video marketing.
Fonolo
FEBRUARY 29, 2024
This e-book is one of our most anticipated documents of the year, featuring insights from industry experts about the topics that matter most in today’s contact center. Talk about them in your consumer-facing marketing because customers care about security. What’s inside? They need to know that you do, too.
Advertiser: ZoomInfo
Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Thankfully, there’s an answer.
CCNG
SEPTEMBER 14, 2022
As an avid reader, listener and consumer of contact center and CX industry news and insights, I have been actively trying to figure out how to provide value to the industry through multiple mediums. About 4-5 months ago I was speaking with an industry colleague and telling my origin story. Again, Until recently.
Select VoiceCom Blog
NOVEMBER 29, 2023
Top Outsourcing Countries in the Global BPO Sector Gain insights into the world of BPO countries and discover the key players in the industry. India The world increasingly demands work from industries like IT, software development, and accounting. United Kingdom The UK BPO industry is anticipated to generate US $24.04
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
Join Sheila McGee-Smith, contact center industry analyst and No Jitter blogger, along with Elizabeth Magill, the Senior Director of Product Marketing at Cyara, as they discuss tried and true best practices for avoiding the potential pitfalls of CX migration.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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