BlueOcean

OCTOBER 4, 2023

The impact of bilingual support on the customer experience cannot be understated. The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly. But what’s the best approach?

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Anexa BPO

FEBRUARY 23, 2023

Alternately a high churn rate – while not necessarily condemning the efforts of the success team – does indicate that there are issues with customer experience. If customer success teams fail to deliver on promises made by their sales counterparts, there is a high probability the customer will churn.

Bilingual agents 52

Bilingual agents Customer centricity industry standards Metrics 52

Global Response

JUNE 13, 2023

Even better—the vast majority of Mexican agents are bilingual in at least Spanish and English—meaning that you can expand your services (offering bilingual or multilingual customer service), thus offering better customer experiences for your current audience. Ready to perfect your CX? LET’S CONNECT 5.

outsourcing 62

outsourcing Call Center Bilingual agents Education 62

Anexa BPO

FEBRUARY 17, 2023

In today’s competitive business world, customer experience (CX) has become a critical component of any successful business strategy. It’s clear that in all industries and business models, the common thread of CX is impacting all.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Anexa BPO

MAY 16, 2022

There is some good news: in research of nearly 50 GBS organizations, more than 90% report that they had successfully scaled up the remote-delivery model with no loss of productivity or harm to the customer experience. Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing Morale 52

Anexa BPO

SEPTEMBER 13, 2022

Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents who recognize the importance of customer experience in 2022 and specialize in delivering just that. Our specialists are trained to represent YOUR brand in an authentic, results-driven way.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing B2C 52

Anexa BPO

SEPTEMBER 5, 2021

Ecommerce took centre stage, and those drastic innovations, along with the need for businesses to duplicate in-person shopping experiences as part of their customer experience, have created a new normal in consumerism. Over the course of eighteen months, consumers have fundamentally changed. CX: Star this one!

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40