Big data Feedback Government Self service 
CSM Magazine
FEBRUARY 9, 2021
The end of the stamp duty holiday and ambitious government targets for building new homes are set to make for an interesting year. Property companies will continue to focus on customer service as a differentiator. . Encourage self-service guided advice – at EBI.AI Abbie Heslop at EBI.AI
AWS Machine Learning
OCTOBER 20, 2023
Customers of every size and industry are innovating on AWS by infusing machine learning (ML) into their products and services. However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale.
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AWS Machine Learning
JANUARY 26, 2024
Consider your security posture, governance, and operational excellence when assessing overall readiness to develop generative AI with LLMs and your organizational resiliency to any potential impacts. AWS is architected to be the most secure global cloud infrastructure on which to build, migrate, and manage applications and workloads.
Fonolo
SEPTEMBER 11, 2018
We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. I also made a claim last week about a “self-serve ceiling” that I realize is harder to nail down.
Fonolo
SEPTEMBER 11, 2018
We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. I also made a claim last week about a “self-serve ceiling” that I realize is harder to nail down.
Lumoa
OCTOBER 31, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Read the full answers of the experts below.
ChurnZero
JANUARY 13, 2023
With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. Organizations tap into customer feedback for free market research. We humans reveal subconscious, emotional markers in the spoken, written, and even body language we use.
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