article thumbnail

How Amp on Amazon used data to increase customer engagement, Part 1: Building a data analytics platform

AWS Machine Learning

Build to learn but design to scale – Amp is a new product that is finding its market fit, and was able to focus their initial energy on building just enough features to get feedback. In this post, we saw how Amp created their data analytics platform using user behavioral data from streaming and batch data sources.

article thumbnail

Why Do You Need to Rethink Your Customer’s Journey

ProProfs Blog

You’ll even find a dozen people on YouTube who give you valuable advice about these cars while entertaining you. This is why Google names Big Data and machine learning as the next steps for understanding customers. How to Improve Customer Experience Using Employee Feedback. But you can’t do that on your own. The Solution.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Use RAG for drug discovery with Knowledge Bases for Amazon Bedrock

AWS Machine Learning

We are excited about the future ahead, and your feedback will play a vital role in guiding the progress of this product. He has helped companies in many industries, including insurance, financial services, media and entertainment, healthcare, utilities, and manufacturing. Nihir Chadderwala is a Sr.

APIs 111
article thumbnail

Personalize your generative AI applications with Amazon SageMaker Feature Store

AWS Machine Learning

The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors.

article thumbnail

How to Be 2 Steps Ahead in Anticipating Your Customer Needs

Kayako

In-flight entertainment has been in-demand since commercial flight became routine; Virgin just figured out a way to up the ante by including individual TVs in all headrests. Companies that utilize big data and customer analytics see 14% more customer retention than companies that do not, according to a 2014 report by Aberdeen Group.

article thumbnail

50+ Customer Engagement Statistics for 2020

ProProfs Blog

In the category of online entertainment, Netflix was the leading brand with a ranking of 89 percent in terms of how the brand met consumer expectations versus the consumer-generated, category-specific ideal. This stat describes that if you’ve really worked on active engagement with your customers, they will leave awesome feedback for you.

B2B 204
article thumbnail

Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

If you further automatically fine-tune a model based on user feedback (or other end-user-controllable information), you must consider if a malicious threat actor could change the model arbitrarily based on manipulating their responses and achieve training data poisoning. Ram Vittal is a Principal ML Solutions Architect at AWS.