Peter Lavers

NOVEMBER 16, 2017

Pretty much everything described so far has been about what businesses “do” for and to our customers. We “do” marketing and sales, but the customer “does” their experience! Multi channel” is therefore (but unintentionally, I believe) not a customer centric term.

Customer centricity 183

Customer centricity Automotive Finance Marketing 183

C Space

MARCH 12, 2020

This is not only hard to manage and bad for sales – as the photos of empty shelves in supermarkets and online recipes for DIY hand sanitizer are starting to show. The bigger risk is that the customers you lose may never return, limiting your future growth potential. Jessica DeVlieger. President, C Space Americas.

Construction 59

Construction Government Big data Sales 59

ClearAction

APRIL 3, 2015

Answering the question "How does our org structure best serve our customers?" CX governance structure: what does the company need, according to the organization and customers? Improve customer experience by eliminating CX functional boundaries. Related articles: 4 Customer Centric Culture Building Blocks.

Customer Experience 121

Customer Experience Employee engagement Government Big data 121

Amity

JUNE 14, 2016

SaaS Tattler Issue 86 - How To Build And Maintain Strong Customer Relationships. Closing the sale was just the beginning… now the real work begins. Beyond your product meeting a customer’s need, it’s important that you’re laying down the foundation for the future. Aktana - Received $17.5M

Real estate 56

Real estate SaaS Government Healthcare 56

C Space

SEPTEMBER 11, 2019

Charles Trevail is the Global CEO of C Space and Interbrand as well as the host of Outside In , a customer centricity podcast. A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers.

Construction 40

Construction Big data Customer centricity Marketing 40

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. It will be growing and growing.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

aircall

MAY 24, 2021

In today’s marketplace, it’s hard to survive without the cloud, big data, APIs, IoT, machine learning, artificial intelligence, automation, and mobile technologies. Organization: structure, governance, roles, etc. Partnerships and alliances: provision for tools, analytics, capturing data, etc. Shortens your sales cycle.

Best practices 62

Best practices Call Center Technology Analytics 62