Big data Consulting Metrics Surveys 
Beyond Philosophy
AUGUST 15, 2019
The Types of Data for Your Metrics. Peppers says there are two different types of data that feed your metrics: Voice of Customer (VOC) Data: Peppers calls these metrics interactive data, meaning your customer interacts with you through a poll. It isn’t always the “best” data. .
Jive
AUGUST 27, 2018
Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Previously, only the top dogs in any industry had access to phone metrics. The most helpful phone metrics to track.
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Outsource Consultants
JUNE 19, 2018
According to an article by Maria Marinina , the data within digital channels can be just as valuable as data from traditional methods such as research, surveys, and CRM systems. No matter where you get your data from, the most important thing is that you’re using the data to enrich your customers. We can help!
Callminer
SEPTEMBER 14, 2020
They serve as a bridge between IT and other business functions, making data-driven recommendations that meet business requirements and improve processes while optimizing costs. Carol Tompkins is the Business Development Consultant at AccountsPortal. Carol Tompkins. accountsportal. Steven Czyrny is the founder of The Analyst Agency. “A
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. FCR is the Most Important Metric. Call Centers Will Change in 2020.
Beyond Philosophy
FEBRUARY 5, 2022
Big Data creates big problems. Moreover, it’s surprising how many organizations can’t tell you how improving metrics identified by the employed measures translates to providing value to the organization. Complete this short survey. One of the biggest problems is what to do with it now that you have it.
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