C Space

AUGUST 5, 2019

How do I start to segment a customer base in your terms, and what do I start to have to measure? I’ve always been interested in making good forecasts over long horizons using as little data and little computation as possible. This is not data mining. Research experts even more vital in big data era.

Marketing 61

Marketing Customer centricity Big data Finance 61

ClearAction

JUNE 8, 2015

Account teams, customer service and accounts receivable departments, customer reference managers, market researchers and others throughout the company are a loose confederation of a CX team. Orgs need seamless integration of customer data across channels in hands of employees that need this data — @Natasha_D_G.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Employee engagement 94

ProProfs Blog

JUNE 30, 2020

Chief Customer Officer 2.0. Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world? Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world?

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

SmartKarrot

MAY 26, 2022

The business world is now data-driven, and many companies are driving themselves to become data-focused. If an organization is data-driven, there are many benefits like scaling is easier, competitive edge, becoming more agile, and leveraging opportunities. Data is an important asset that is valuable to any company.

Education 10

Education Analytics SaaS Surveys 10

Clarabridge

MARCH 7, 2017

Donna Peeples, Chief Customer Officer for Pypestream, compares the current state of chatbots with the early stages of IVR systems. They released a replacement, Zo, after online tricksters taught their original chatbot, Tay, hateful, racist language. Disillusionment. Follow Dale on Twitter: @ DaleSRoberts.

Chatbots 40

Chatbots Customer Service Interactive Voice Response Chief Customer Officer 40

Comm100

SEPTEMBER 22, 2016

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. This book will show you how to launch a proven framework through customer experience expert, Jeanne Bliss’s, five-competency model. Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.

Customer Service 70

Customer Service Gamification Consulting Consulting 70

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs. This is so important that organizations like Oracle developed a Chief Customer Officer (CCO) to ensure a consistently amazing customer experience across all touch points.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

CX Journey

NOVEMBER 6, 2014

What This Means for VoC / CX In-house customer experience teams face a similar dilemma when deciding whether or not to hire a vendor or consultant and to what degree. A data analyst? She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it. Terrain Knowledge Q.

Consulting 68

Consulting Consulting Chief Customer Officer Journey mapping 68

ChurnZero

JUNE 3, 2022

I would have thought it’d be big data, etc. What are some of the metrics that a Customer Success team needs to be aware of? Chief customer officers (CCOs) own the Customer Success department. Paul: What surprised me about this as I was doing research for the show is some of the statistics.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

I would have thought it’d be big data, etc. What are some of the metrics that a Customer Success team needs to be aware of? Chief customer officers (CCOs) own the Customer Success department. Paul: What surprised me about this as I was doing research for the show is some of the statistics.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JANUARY 13, 2023

As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98

Netomi

JUNE 18, 2023

In an indication of the shift away from price focus and product focus to customer focus, the role of the Chief Customer Officer has been one of the fastest-growing. In fact, 22% of Fortune 100 companies and 10% of Fortune 500 companies now have chief customer officers 9.

Customer centricity 52

Customer centricity Chief Customer Officer CRM Analytics 52