12 Call Center Best Practices You Need to Be Doing Right Now
Callminer
APRIL 24, 2020
The following is a look at 12 call center best practices that can help to retain top talent and provide for an improved experience for customers: Evaluate Agents During the Interview Process. Focus on the Metrics that Matter Most. You have many metrics at your disposal; be sure you only focus on what matters.
Let's personalize your content