Quality Contact Solutions

JULY 26, 2022

After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call.

Scripts 98

Scripts Call Center Telemarketing Best practices 98

CSM Magazine

JULY 27, 2021

A call center scripting tool helps in building scripts for agents handling customer’s complaints and queries. These tools help develop the call center script in a structured way that is easy for both agents and customers to understand. . What Are Call Center Scripts?

Scripts 52

Scripts Call Center Automotive Telecommunications 52

CSM Magazine

AUGUST 31, 2023

Inbound call centers are crucial in any business as they serve as the first point of contact for consumers seeking assistance or information about a particular product or service. An inbound call center is a type of customer service center where agents receive incoming calls from customers who need assistance with a product or service.

Call Center 52

Call Center Customer Experience Upselling Scripts 52

CSM Magazine

JANUARY 29, 2024

The Centers for Medicare and Medicaid Services (CMS) test call season is right around the corner, which means prospective beneficiary call centers are bracing themselves for the Accuracy & Accessibility Study. Ensure that agents can quickly identify a CMS test call. Furnish agents with informational scripts.

Calibration 52

Calibration Call Center Scripts Telecommunications 52

CSM Magazine

JULY 11, 2022

Picture a call center script frequently used by agents answering phones and dealing with customer complaints. These scripts will often have the best practices for dealing with these complaints and a compiled list of the most frequent doubts and questions customers might have.

Management 59

Management Scripts Chatbots Self service 59

Vcaretec

JUNE 6, 2022

The Call Center Outsourcing Companies needs to ensure that orders are entered into the system perfectly, and that the customer’s comments and notes are sent over to the restaurant or into the kitchen to minimize the possibility of an incorrect delivery.

Customer Service 52

Customer Service Customer Care Scripts outsourcing 52

CSM Magazine

JUNE 27, 2023

With Zenarate’s AI Coach, newly hired and tenured agents in training role-play with their personal unbiased AI Coach, from home or office, using their own natural language without any scripting. 33% higher average CSAT (customer satisfaction) scores from agents delivering soft skills, best practices, and first-call resolution.

Coaching 59

Coaching Telecommunications Healthcare First call resolution 59