Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Global Response

FEBRUARY 13, 2022

It’s certainly key for your business, but does it matter for your call center? There are a number of various location-based models for call centers, and which is right for you depends on a number of factors. Of course, an in-house call center model keeps your call center literally within your own team.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. The way a call center is managed goes a long way in determining its success or failure. Why do businesses need call center management?

Best practices 52

Best practices Call Center Omni-channel support Management 52

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Omnichannel, Cloud-Based Contact Centers.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Taylor Reach Group

JANUARY 6, 2023

To find out more about how Taylor Reach can help your company with staffing, workforce management, and AI systems, CLICK HERE to schedule a free consultation. Follow Taylor Reach and Colin Taylor on Twitter at @Taylor_Reach and @colinsataylor. The post Happy New Year and Welcome to 2023! first appeared on The Taylor Reach Group Inc.

Contact Center 117

Contact Center Healthcare Consulting Consulting 117

Taylor Reach Group

SEPTEMBER 3, 2021

To find out more about how Taylor Reach can help your company with technology acquisition, CLICK HERE to schedule a free consultation. The post Multiple Workstyles May Signal the Need for New Compensation Plans at Many US Contact Centers first appeared on The Taylor Reach Group Inc.

Contact Center 139

Contact Center Morale Consulting Consulting 139

Taylor Reach Group

AUGUST 20, 2020

To find out more about how Taylor Reach can help your company with continuity and crisis response, CLICK HERE to schedule a free consultation. Follow Taylor Reach on Twitter at @Taylor_Reach. The post The Importance of Human Connection in a Remote Workplace first appeared on The Taylor Reach Group Inc.

Consulting 120

Consulting Consulting Technology Service level 120