PeopleMetrics
MARCH 1, 2017
The definition of your own "how" is foundational to successful habits of making decisions for your customers. Customer-centric decision making should extend to all practices at your bank with those related to talent acquisition, motivation and retention being the most essential.
Fonolo
JULY 5, 2023
The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. They definitely don’t want to call you twice. Customers don’t want to call you in the first place. And don’t forget to follow up!
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aircall
MARCH 16, 2018
The product will change and policies will be updated — veteran agents, as well as new hires, can always use an occasional refresher on company best practices. If your company struggles to convey important points between teams, integrating your platforms is a large (possibly definitive) step in the right direction.
CSM Magazine
DECEMBER 28, 2021
Most importantly, they are brand ambassadors for their company. The definition in this Forbes article from several years ago still applies and should serve as the foundation for the rest of this discussion: How do you know if your employees are engaged? This enthusiasm is evident to customers on the other end.
Fonolo
AUGUST 25, 2020
Best Practices for Creating Customer Perception Surveys. Here are some other general best practices to keep in mind while creating your survey: Keep it short and simple. The final question type allows us to collect the most valuable types of information for the brand perception researcher: Qualitative data.
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